Shoprite Group IT Technical Specialist Jobs in South Africa

Shoprite Group IT Technical Specialist Jobs in South Africa


Purpose of the Job

  • The IT Technical Specialist will define and maintain the IT Store Infrastructure standards, provide technical training material for Field Service Engineers, facilitate POC process and assist the IT Problem Management team with the Technical investigations.

    Job Objectives

    Define Store IT Designs

  • Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment

  • Document, distribute and ensure Fields Services understands the agreed store layouts and checkout and counter standards.

    Set-up and maintain Technical Training Manual

  • Document and maintain Shoprite Specific IT installation & Configuration training material

  • Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded

  • Design and provide guidance on practical assessments

  • Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies

  • Setup and maintain an Online Technical Induction program for Field Engineers

  • Maintain Test and Training lab with current store equipment

    Technical Problem Investigations

  • Assist Service Management, Vendors and Application teams with Technical Problem Management

  • Simulate technical problems in a lab environment to test possible solutions

  • Investigate options to reduce IT hardware footprint in stores

  • Explore alternative solutions with current hardware to reduce the cost of infrastructure

    Hardware & Software Validation

  • Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)

  • Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc

  • Assist with automation of endpoint changes to reduce travel expenses

    Collaboration

  • Assist
    Divisional resources to assist with in store investigations, training guides, POC’s

  • Provide Technical mentorship to Field Engineers

  • Collaborate with other technical teams, vendors and operations

    POC Process

  • Facilitate POC life-cycle from end to end or new Hardware and Software

  • Ensure OLA’s are honoured/met across IT disciplines - Escalate delays to relevant process owner/business unit.

  • Document findings and distribute signed-off documents to relevant recipients.

    Qualifications

    Essential:

  • Grade 12

  • A+ or N+ Certification.

  • MCSE certification.

    Experience

    Essential:

  • 5 years experience in IT Field Support.

  • 3 years experience in People Management.

  • 2 years experience in Stakeholder Management.

  • Vendor Management experience.

  • Project Management experience.

    Knowledge and Skills

    Essential:

  • MSO365 Microsoft products i.e.: Windows, Office suite etc.

  • Networks topologies, support and set up thereof.

  • Technical Report Writing.

  • ITIL exposure.

    Additional Requirements:

  • Code 8 Driver's Licence.

  • In possession of a valid Passport.

  • Must be able to travel vast distances and be away from home for periods at a time.

  • Saturday & Sunday work required as per timetable.

    How to Apply

  • For more information and job application details, see; Shoprite Group IT Technical Specialist Jobs in South Africa


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