Shemu PLC IT Manager Jobs in Ethiopia

Shemu PLC IT Manager Jobs in Ethiopia

Major duties

  • The role of the position holder will be to provide functional support and configuration management of the Bank’s Core Banking application in line with business Service Level Agreements (SLA). The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis, and requirements gathering, application testing, report development, training of end-users, and management of service level agreements with application vendors.

    Key duties and responsibilities

  • Functional support of the Core Banking system and interdependent interfaces

  • Configuration, patches, update and upgrade management of the Core Banking system

  • Manage and support the integration of the Core Banking system with other interconnected applications

  • Provide business analysis and requirements gathering support for end-users

  • Document any necessary procedure related to Core Banking application for reference.

  • Anticipates Core Banking application problems and implement preventive measures.

  • Investigate and install enhancements and operating procedures that optimize Core Banking application availability

  • Develop management information reports and dashboard using business objects, crystal report,s and other applicable tools.

  • Design and manage data warehouse applications and tools

  • Manage Service Level Agreement (SLA) with application service providers

  • Actively manage the timely resolution of outstanding defects or issues impacting the business

  • Support the preparation of key presentations, strategy documentation and other documents

  • Handle and implement requests for application customizations

  • Provide end-user training

  • Investigate user problems, identify root cause, determine possible solutions, test and implement solutions

  • Ensure that Core Banking Application, tools and data are available on the disaster recovery site at any time required.

  • Any other duties as may be assigned by management.


    Skills, Knowledge, and Attitude

  • Bachelor’s degree in Computer Science, Information Technology or another relevant degree from a recognized University

  • Implementation and management experience of Core Banking Software (Finacle particularly) very desirable.

  • Minimum of 4 years’ experience in Core Banking support & configuration management in banking or microfinance environment.

  • Demonstrated expertise in managing banking application support processes including application defect management

  • Strong analytical and problem-solving skills

  • Working knowledge of system testing

  • Ability to develop customized software applications from functional specification

  • Knowledge of Agile development framework

  • Demonstrated experience in software application implementation

  • Demonstrated experience in managing service level agreement with application service providers

    How to Apply

  • Interested applicants who fulfill the stated requirements can submit their application letter, CV and relevant credentials with non-returnable photocopies within Seven (07) consecutive working days to Shemu Management Consultants Office 2nd floor located around Kaliti Total, in front of Kaliti Metals Factory, behind Kaliti Moenco or through email stating “Application for the post which you are applying for” in subject line through email

  • in a single pdf file attachment.

  • Email applicants who do not follow the application instruction WILL NOT be considered.

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