Serviced Apartments Receptionist Jobs in Kenya

Serviced Apartments Receptionist Jobs in Kenya


  • Height Twisters Apartments are fully furnished apartments looking to hire an efficient Receptionist tasked with registering guests, managing reservations and providing information about rooms, rates and amenities.

    Key Responsibilities

  • Assist in bookings and reservations.

  • Perform all check-in and check-out tasks.

  • Register guests by collecting necessary information (like contact details and exact dates of their stay).

  • Welcome guests upon their arrival and assign rooms.

  • Provide information about our apartments, available rooms, rates and amenities.

  • Respond to clients’ complaints in a timely and professional manner.

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

  • Confirm group reservations and arrange personalized services for VIP customers.

  • Upsell additional facilities and services, when appropriate.

  • Maintain updated records of bookings and payments.

  • Operate the switchboard.

  • Attend to all routes of room bookings, such as online, phone, and in person.

  • Maintain orderliness and cleanliness at the front area.

  • Assist guests’ in storing valuables in secure deposit box.

  • Liaise with other departments of the Apartments.

  • Handle customers’ payments through M-Pesa, credit cards and other modes of payment which may be
    communicated from time to time.

    Skills & Qualifications

  • A degree in Business Management or any relevant field.

  • Must have at least 3 years’ experience working in a hotel, or furnished apartments preferably as a receptionist.

  • Efficient management of bookings.

  • Basic computer skills.

  • Good Customer service skills.

  • Good interpersonal skills.

  • Excellent communication and organizational skills.

  • Ability to multitask.

  • Good crisis management skills.

  • NB: Qualified Male candidates are highly encouraged to apply.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Receptionist – Furnished Apartments) to

  • alice@height-twistersapartments.co.ke on or before Wednesday 8th September 2021.


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