Service Delivery Analyst at HealthPlus Limited Jobs in Nigeria

Service Delivery Analyst at HealthPlus Limited Jobs in Nigeria


  • HealthPlus Limited is Nigeria’s first Integrative Pharmacy. We are the fastest growing pharmacy chain in West Africa, committed to our mission of helping people achieve Optimum Health and Vitality.

  • From inception, HealthPlus has distinguished itself as the Pharmacy of Choice through the provision of high quality healthcare products such as medicines, nutritional supplements, natural remedies, home medical equipment, mobility aids and pharmacy services, by certified and well-informed healthcare professionals, in a friendly and hygienic environment.

    Responsibilities

  • Review metrics for customer service surveys

  • Implement Customer Satisfaction Surveys

  • Implement Internal Customer Surveys

  • Implement Net Promoter Score Surveys

  • Implement Mystery Shopping Surveys

  • Generate reports & provide actionable
    insights from the data obtained from the service surveys

  • Improve awareness on the use of the Helpdesk tool

  • Generate performance reports from the Helpdesk tool periodically

  • Track the implementation of recommendations from the service surveys

  • Use analytics across to give the organization a competitive edge by understanding customer preferences

  • Collate, analyze and report on HealthPlus’ service performance across its touch points based on pre- defined service metrics

  • Continuously improve on service metrics and measurement tools (questionnaires) based on evolving customer expectations and organizational priorities.

    Requirements

  • First degree in any technical field

  • A Master’s degree is an added advantage

  • A minimum of 4 years' relevant work experience covering a range of service functional areas

  • Excellent analytical skills

  • Excellent
    report writing & presentation skills

  • Ability to multitask

  • IT savvy

  • Adept knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools

  • Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)

  • Great attention to detail

  • Ability to communicate effectively with staff at all levels including third parties.

    Remuneration

  • Market-Related.

    Application Closing Date

  • 24th February, 2020.

    How to Apply

    For more information and job application details, see; Service Delivery Analyst at HealthPlus Limited Jobs in Nigeria

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