Service Center After Sales Manager Job in Nairobi, Kenya

Service Center After Sales Manager Job in Nairobi, Kenya

Key Responsibilities

  • Develop and implement aftersales strategies that contributes towards the achievement of the overall business target

  • Develop and implement Aftersales policies and procedure that provide guidelines for the implementation of the after sales strategy, to ensure full compliance with industry requirements.

  • Monitor the performance of Technicians and Parts Sales Representatives to ensure maximum productivity and increased parts sales for the.

  • Monitor parts stock status to recommend to the Procurement department for restocking when required

  • Recommend training for Aftersales Team and Dealers to boost After sales capability in the provision of quality services.

  • Have in-depth experience in handling Tyres, Oil Service, Brakes, Batteries, Suspension, Shocks, Coil Springs, Car Service

  • Respond to audit queries raised by both internal and external auditors and institute measures to ensure compliance in identified gaps.

  • Maintain contact with clients to obtain customer feedback regarding product/service quality

  • Assist clients in resolving issues and complaints concerning purchased products or services

  • Build and establish good work relationship with clients to facilitate increased patronage and revenue

  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

  • Conduct price and contract negotiations
    with clients to establish contract details and attain profit margin

  • Provide periodic reports to management on all after sales activities

  • Ensure compliance with all general and company policies when carrying out job duties.

    Skills & Qualifications

  • Bachelor’s degree in marketing, business administration, economics or related from a reputable institution

  • 4 years of relevant working experience, with 2 years in a managerial position.

  • Sound knowledge of the Automotive Aftermarket

  • Excellent strategic planning and Presentation skills

  • A proven doer and problem solver

  • Experience and knowledge of modern business methods and financial controls

  • Must be proactive and focused to achieve sales quotas

  • Self – motivated, aggressive and outgoing personality

  • Ability to multi-task and get things done to completion

  • A team player with good interpersonal and communication skills

  • Confident, presentable and aggressive.

    How to Apply

  • Please only send your CV quoting the job title in the email subject (After Sales Manager – Service Center) to

  • before Monday 5th April 2021.

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