Segera Villa Attendants Jobs in Laikipia County, Kenya

Segera Villa Attendants Jobs in Laikipia County, Kenya

Goals and Objectives:

  • This position of Villa Attendant will execute housekeeping operational standards in all relevant areas.

  • He/she will follow standards / procedures within the housekeeping department which meet the requirements and exceed the expectations of our guests and will play a pivotal role in making the Segera housekeeping offer a world class standard.

  • This position will assist in the execution of procedures to ensure proper maintenance of all housekeeping areas. Villa Attendant must ensure in all housekeeping areas the highest standards, professionalism & a level of consistency that ensures Segera’s reputation and values are upheld at all times.

    Duties and Responsibilities

  • Advise the HOD of any guest related issues including requests and complaints and ensure that they are addressed immediately.

  • Training and supporting Junior Villa Attendants when required to.

  • To work within the daily arrival/departure and occupied operational process in housekeeping timorously.

  • Ensure all operating procedures and high cleaning standards within all housekeeping areas including villas, picnic set-ups, and main areas are maintained at all times.

  • Understand standards as set by Segera and maintain them as documented in the housekeeping standards

  • Ensure you understand the usage and application of cleaning and chemical processes.

  • Ensure cleanliness and hygiene at all times in all areas of housekeeping and surrounds. This must be maintained in accordance with set standards.

  • To control and ensure care for all villa linen according to set standards and procedures

  • Liaising with HOD Housekeeping, Experience Host and peers to ensure open channels of communication and optimum working relationships.

  • Report any stock discrepancies to the HOD as and when noticed by you

  • Ensure care is taken of all assets and any breakages or theft are recorded and reported to the HOD and Experience Host to be addressed immediately

  • Ensure follow up on all requests – i.e. Maintenance requests, guests requests, in-villa F&B and housekeeping stocks

  • To assist
    with housekeeping in guest areas, dining room and pool area according to set standards.

  • Ensure that correct procedures of garbage separation are abided to in all housekeeping areas and daily procedures of disposal are adhered to.

  • To work according to a set roster, leave plan and work schedule

  • Attend and be receptive to staff development and training by ensuring a high level of standards are met and maintained.

  • Ensure loyalty and commitment to Segera is executed in all areas of your work and in communicating with guests.

  • Close attention to detail on all matters and in all aspects of this position.

  • Any other duty which may be assigned by the management from time to time.


  • Proven experience in housekeeping department with a minimum period of 5 years in a 5-star lodge /retreat/hotel.

  • Strong interpersonal and communication skills with a passion for service

  • Excellent organizational and multitasking abilities

  • Must have a certificate of good conduct

  • Willingness to learn Segera standards

  • Flexible and solution driven

  • Work well under pressure

    How to Apply

  • Any person willing to be considered to this position is required to submit application letter together with copies of relevant certificates, testimonials/references through

  • to reach the Human Resource Manager on or before 11th October 2021.

  • Only successful candidates will be contacted.

  • Segera is a founder member of the Long Run Destinations. For more information on the global network of Long Run Destinations and the Zeitz Foundation see and

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