SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria

SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria


  • Seedstars is a global organization with headquarter in Switzerland and a presence in 80+ emerging markets.

    About the Job

  • Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.

  • The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention

    Responsibilities for this Role Include

  • Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment

  • To embrace the challenge of minimizing loss resulting from non payment of loans

  • Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required

  • At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media

  • To provide feedback on collection activities for policy changes

    Your Profile

  • You are a young professional, with high ambitions and desire to learn

  • You have an innate drive for exploring different options for reaching results

  • You love technology: familiar with internet, mobile apps, Android phones, e-mail, social media

  • You can handle multi-tasking and high pressure by prioritizing your work

  • You are an excellent communicator, with strong negotiation skills

  • Previous experience in credit collection or customer support with use of CRM, gives you an
    advantage

    Benefits and Perks

  • Work from the coolest co-working space in Lagos: we got our private office at Seedspace in Ikoyi

  • Be part of a global movement and build your network in 80+ emerging markets

  • Join a young and entrepreneurial company, giving you autonomy and freedom to "run the show"

  • Growth opportunities (both locally and at global level) and support to achieve your mastery (by participating in our internal Seedstars Academy)

  • Terrace with stunning 7th floor view, where you can enjoy lunch served by the in-house restaurant

    How to Apply

  • For more information and job application details, see; SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria


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