SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria
SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria Seedstars is a global organization with headquarter in Switzerland and a presence in 80+ emerging markets.
About the Job
Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.
The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention
Responsibilities for this Role Include
Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
To embrace the challenge of minimizing loss resulting from non payment of loans
Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required
At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
To provide feedback on collection activities for policy changes
You are a young professional, with high ambitions and desire to learn
You have an innate drive for exploring different options for reaching results
You love technology: familiar with internet, mobile apps, Android phones, e-mail, social media
You can handle multi-tasking and high pressure by prioritizing your work
You are an excellent communicator, with strong negotiation skills
Previous experience in credit collection or customer support with use of CRM, gives you an advantage
Benefits and Perks
Work from the coolest co-working space in Lagos: we got our private office at Seedspace in Ikoyi
Be part of a global movement and build your network in 80+ emerging markets
Join a young and entrepreneurial company, giving you autonomy and freedom to "run the show"
Growth opportunities (both locally and at global level) and support to achieve your mastery (by participating in our internal Seedstars Academy)
Terrace with stunning 7th floor view, where you can enjoy lunch served by the in-house restaurant
How to Apply
For more information and job application details, see; SeedStars Academy Customer Support and Credit Collection Jobs in Nigeria
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