SeedStars Academy Credit Collection Tele Support Jobs in Nigeria

SeedStars Academy Credit Collection Tele Support Jobs in Nigeria

  • Seedstars is a global organization with headquarter in Switzerland and a presence in 70+ emerging markets.

  • We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.

  • Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together.

  • Moreover, you will also be accountable for improving our overall collections rate.

  • The Credit Collections Tele Agent will report to the Head of Portfolio.

  • Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasionally on holidays.

    Key responsibilities

  • Decide regularly which loans may be terminated and supervise the termination process

  • Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy

  • Enhancing the collection process and working with the internal team and external collection agencies, integration with Customer Support unit

  • Ensuring the collection process is operated effectively

  • Gathering and analyzing business requirements from Credit Collection stakeholders

  • Introducing collections initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology

  • Preparation of reports, providing insights based on data analysis and identification of patterns

  • Regularly review the communication in use in order to achieve efficiency and effectiveness

    Your profile

  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
    Young, smart and hungry for achieving extraordinary results

  • Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects

  • Excellent collaborator
    and team player

  • Excellent communication skills, both oral and written

  • Good grammar, spelling and punctuation

  • Proficiency in Excel and PowerPoint

  • Previous experience in Customer Service in Finance related company is an added advantage

  • Must have completed the mandatory NYSC programme or have an exemption letter.

    Benefits and perks

  • Coaching opportunities and learning Financial Technology from the best

  • Join a young, passionate, hungry and growing team of entrepreneurs & facilitators

  • Regular get-togethers like team events, etc.

  • Flexible working hours and offsite work arrangements

  • Health benefits

    How to Apply

  • For more information and job application details, see; SeedStars Academy Credit Collection Tele Support Jobs in Nigeria

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