SeedStars Academy Credit Collection Tele Support Jobs in Nigeria
SeedStars Academy Credit Collection Tele Support Jobs in Nigeria Seedstars is a global organization with headquarter in Switzerland and a presence in 70+ emerging markets.
We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together.
Moreover, you will also be accountable for improving our overall collections rate.
The Credit Collections Tele Agent will report to the Head of Portfolio.
Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasionally on holidays.
Decide regularly which loans may be terminated and supervise the termination process
Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
Enhancing the collection process and working with the internal team and external collection agencies, integration with Customer Support unit
Ensuring the collection process is operated effectively
Gathering and analyzing business requirements from Credit Collection stakeholders
Introducing collections initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
Preparation of reports, providing insights based on data analysis and identification of patterns
Regularly review the communication in use in order to achieve efficiency and effectiveness
Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
Young, smart and hungry for achieving extraordinary results
Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Proficiency in Excel and PowerPoint
Previous experience in Customer Service in Finance related company is an added advantage
Must have completed the mandatory NYSC programme or have an exemption letter.
Benefits and perks
Coaching opportunities and learning Financial Technology from the best
Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
Regular get-togethers like team events, etc.
Flexible working hours and offsite work arrangements
How to Apply
For more information and job application details, see; SeedStars Academy Credit Collection Tele Support Jobs in Nigeria
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