Schneider Electric Field Service Representative, Energy & Power Jobs in Nigeria

Schneider Electric Field Service Representative, Energy & Power Jobs in Nigeria




The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa.


Schneider Electric - As the Global Specialist in Energy Management™ and market leader in industrial automation and software. Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city.


Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.


Ref No.: 004NGE


Responsibilities


  • Provide outstanding customer service
  • Advise customers on best practice, new services and upgrade opportunities
  • Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
  • Perform Preventive, scheduled and unscheduled Maintenance on equipment
  • Track Installed Base (serviceable assets)
    Submit Opportunity Detected during his interventions
  • Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
  • Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
  • Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
  • Perform basic audits of customer’s electrical systems and equipment.
  • Document all required information for each site (technical report)
  • Get signature from customer for acceptance after the execution of the on-site work
  • Provide daily and accurate time and expense for each customer intervention
  • Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
  • Develop innovative solutions to more complex technical problems that arise during start-up.
  • Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
    Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
  • When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team
  • Is in permanent relation with his planner/coordinator for smooth execution of his intervention
  • Will escalate to FS technical
    expert in the countries as needed when unable to solve a technical issue
  • Perform other duties as assigned
  • Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)


    Requirements


  • Associate Degree in Electronics/Electrical/Mechanical with at least 1 year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
  • Field Service Rep Jr. - has 1-3 years experience in Field Services. FSR Jr. role works under general directions for routine work and detailed instructions on new assignments.
  • Field Service Rep Sr. - has 3-5 years experience in Technical Service field. FSR Sr. role works under no instruction for routine work and general instructions on new assignments.
  • Field Service Rep Expert - has 5-10 years experience in Technical Services. FSR Expert role works independently to determine methods and procedures on assignments. The Expert coordinates contracts and manages subcontractors on projects.
  • Expert FSRs integrate all Schneider Electric and customer equipment and systems.
  • Expert is responsible for Service Level provided to customer on-site. This role demonstrates applied technical experience for on-site project management across all BU offers.


    How to Apply


    Interested and qualified candidates should apply online by 31st December, 2018


    For more information and job application details, see; Schneider Electric Field Service Representative, Energy & Power Jobs in Nigeria


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