Save the Children Information Technology Support Assistant Jobs in Nigeria

Save the Children Information Technology Support Assistant Jobs in Nigeria



Save the Children is the world's leading independent organisation for children. We work in 120 countries. We save children's lives; we fight for their rights; we help them fulfil their potential. We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.


Responsibilities


Network Management:

  • Provide second level troubleshooting and maintenance of network devices e.g. printers, scanners, etc.
  • Maintain record of the local network, VPN connection and the wide area network installed and terminated in the Maiduguri Office.

    Hardware Support:

  • Assist the IT officer in configuring, and installing and setting up users on systems.
  • Perform IT hardware inventory update as necessary.
  • Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
  • Interface with vendors in the repairs of faulty equipment as needed.

    Telecommunications Management:

  • Prepare and submit payment vouchers, for use of internet by the office/guest house.
  • Troubleshooting technical problems with mobile subscriptions and IP Phone.
  • Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

    Asset Management:

  • Support the IT Officer and the asset management team in ensuring good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system.

    Incident Management:

  • Providing first level IT helpdesk support in assigned field offices
  • Travel to sub field offices for installations, troubleshooting and resolution of issues in said offices – as directed by the line manager.
  • Carry out any other tasks required by the line manager.

    Security and Backup:

  • Support the IT Officer; keep the network and all computer systems safe, secure and virus-free.
  • Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in country IT representative.
  • Monitor the network – and by implication, all users –
    in order to ensure compliance of child safeguarding policies in Maiduguri Office.


    Requirements


  • At least 3 months working experience in a similar position.
  • Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
  • Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
  • Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
  • Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • The successful candidate will have excellent communication, organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
  • Level of Education – Degree in IT and related IT certifications.
  • Communication & Interpersonal Skill Level - Excellent
  • Language Requirements – English – Excellent
    Level of IT Expertise Required – Good


    How to Apply


    Interested and qualified candidates should apply online by 23rd April, 2019.


    For more information and job application details, see; Save the Children Information Technology Support Assistant Jobs in Nigeria


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