Sanlam Retentions Team Leader Jobs in South Africa

Sanlam Retentions Team Leader Jobs in South Africa


What will you do?

  • Telephonic retentions on arrear policies (outbound and inbound)
  • To provide efficient and quality service to the customer
  • Application of the standard operating procedures in place
  • Manage and lead a team of consultants to achieve team goals
  • Drive quality client engagement through ongoing quality assurance and coaching sessions
  • Set and manage campaigns to improve customer retention
  • Manage abandon rates and drive SLA
  • Performance manage poor performers
  • Implement Key performances attributes and measure team against outcomes
  • Compliance to industry legislation and guidelines governing collection of arrear premiums on insurance products
  • Tracking of outcomes for all policies handled to determine where escalated treatment is needed
  • Responsible for daily/weekly/monthly reporting
  • Obtain and provide information from/to various stakeholders (Billing, Finance, etc)
  • Query and complaint handling
  • Identify problem areas and trends, propose resolution and prevention

    What will make you successful in this role?

  • Qualification & experience
  • Matric
  • Additional studies of a financial nature (in progress or complete)

    Knowledge and skills
  • At least two years’ experience in the financial services industry. Call Centre experience an advantage.
  • Advanced MS Office (Excel, PowerPoint) Personal qualities
  • Well-developed communication (written & verbal) skills

    Personal Qualities
  • Negotiating Skills
  • Assertiveness
  • Conflict Management
  • Accuracy and attention to detail
  • Analysing
  • Relating & networking
  • Adapting and responding to change
  • Problem solving
  • Ability to work independently and be a team player
  • Good planning and organisational skills
  • Proactivity
  • Confidence and Decisiveness

    For More Information and Job Application Details, See;Sanlam Retentions Team Leader Jobs in South Africa

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