Sanlam Client Service Consultant Jobs in South Africa

Sanlam Client Service Consultant Jobs in South Africa

What will you do?

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will make you successful in this role?

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity.

QUALIFICATIONS AND EXPERIENCE

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4)
• Experience in short term insurance
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Computer literate
• Willing to work shifts
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

SKILLS

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven


Qualification and Experience

Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills

Customer Service
Administration

Quality, compliance and accreditation

Team Support

For More Information and Job Application Details, See;Sanlam Client Service Consultant Jobs in South Africa

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