Sanergy Assistant - Customer Success Jobs in Kenya

Sanergy Assistant - Customer Success Jobs in Kenya

  • Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements.

    Key Duties and Responsibilities

    • Be the contact person for all clients, escalate any client complaints that arise, propose solutions and follow up to ensure they are resolved within 24hrs

    • Actively seek feedback from internal/external stakeholders in order to plan, implement and sustain customer satisfaction projects both internally and externally

    • Actively seek feedback and collect data from both internal/external stakeholders in order to plan, implement and sustain client value addition projects

    • Collect sufficient information from engagements with prospects/leads to calculate the cost of the problem in order to come up with sales proposals

    • Monitor patterns and trends in customer related issues that come up from time to time and identify lasting solutions to resolve them

    • Maintain a CSat scorecard for all clients with indicative metrics month on month

    • Reduce cost of service by tracking percentage decrease of net cost to client month on month.

    • Manage environmental footprint by initiating projects to reduce percent
    of waste landfilled, increase percent recycled vs total waste collected.

    • Increase internal understanding of the clients by accurately forecasting organic vs inorganic waste generated.

    Qualifications, Experience & Skills

    • A bachelor degree holder in business administration(sales/marketing majors) or environmental science/studies

    • Good MS office skills with particular Excel

    • Good interpersonal skills

    • Highly developed communication skills

    • Work under minimal supervision

    • Past experience in customer relations/service/sales will be an added advantage

    Required Documents

    • Valid Driving Licence

    • NHIF

    • NSSF

    • KRA PIN

    • Police Clearance Certificate

    • Academic Transcripts and Academic Certificates

    How to Apply

  • For more information and job application details, see; Sanergy Assistant - Customer Success Jobs in Kenya

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