Sanergy Assistant - Customer Success Jobs in Kenya
Sanergy Assistant - Customer Success Jobs in Kenya Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements.
Key Duties and Responsibilities
• Be the contact person for all clients, escalate any client complaints that arise, propose solutions and follow up to ensure they are resolved within 24hrs
• Actively seek feedback from internal/external stakeholders in order to plan, implement and sustain customer satisfaction projects both internally and externally
• Actively seek feedback and collect data from both internal/external stakeholders in order to plan, implement and sustain client value addition projects
• Collect sufficient information from engagements with prospects/leads to calculate the cost of the problem in order to come up with sales proposals
• Monitor patterns and trends in customer related issues that come up from time to time and identify lasting solutions to resolve them
• Maintain a CSat scorecard for all clients with indicative metrics month on month
• Reduce cost of service by tracking percentage decrease of net cost to client month on month.
• Manage environmental footprint by initiating projects to reduce percent of waste landfilled, increase percent recycled vs total waste collected.
• Increase internal understanding of the clients by accurately forecasting organic vs inorganic waste generated.
Qualifications, Experience & Skills
• A bachelor degree holder in business administration(sales/marketing majors) or environmental science/studies
• Good MS office skills with particular Excel
• Good interpersonal skills
• Highly developed communication skills
• Work under minimal supervision
• Past experience in customer relations/service/sales will be an added advantage
• Valid Driving Licence
• KRA PIN
• Police Clearance Certificate
• Academic Transcripts and Academic Certificates
How to Apply
For more information and job application details, see; Sanergy Assistant - Customer Success Jobs in Kenya
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