Samasource Senior Quality Program Lead Jobs in Kenya
Samasource Senior Quality Program Lead Jobs in Kenya The Senior Quality Lead will understand the business metrics and build a methodology for QA at scale for annotation and training data.
This will include establishing standards for QA assessment within the data annotation pipeline i.e. what constitutes positive or negative QA, precision and correlation.
They will serve as an instrument of change in how we do quality across the company.
They will take a pragmatic and data driven approach to process improvements.
They will understand the business objectives of the product and the customers’ needs and demands and communicate the requirements to the engineering teams.
They will lead continuous improvement initiatives and help position Samasource as a partner of choice.
The Sr. Quality Program Lead will be responsible for monitoring, auditing and implementing quality & compliance standards, initiatives, and analysis for Samasource Global Service Delivery.
Serves as the quality advisor, initiates process, technology and people oriented change using such methods that ensure a world class and consistent performance
Responsible for driving improvements in Samasource Service Delivery service level agreements
Identify, define and validate quality requirements arising within the market by working with stakeholders, gathering feedback from current and potential customers, and conducting market research
Ensure the needs of internal stakeholders are captured in quality product requirements
Identify and communicate the priority of quality requirements with Product & Engineering and manage expectations with business stakeholders
Lead and organize a Culture of Quality in the Service Delivery Centers
Build and mentor quality skills across the Service Delivery Team
Facilitates quality reviews and liaises with all respective owners such as Service Delivery leadership, Training, Project Management and Customer Success Leadership
Ensures findings are understood and acknowledged and adequate actions are taken to meet the qualitative and customer experience objectives
Develops and conducts analyses and statistical reviews and keep records of quality reports and relevant documentation in the form that enables conclusive insights and data-driven actions across relevant business levers (agents, training, process, technology)
Develops proactive solutions and controls efficacy of the actions to close the loop on the found gaps and deviations
Bachelor’s degree in Computer Science or an equivalent combination of training and work experience required
6+ years of proven experience as a quality manager or relevant role, large scale global technology services environment a plus
Thorough knowledge of methodologies of quality management and standards
Experience in Quality Assurance methodology, Kanban a plus
Agile development methodology, specifically transitioning from waterfall to agile
Excellent numerical skills and understanding of data analyses/statistical methods
Self-starter, energetic person ready to make a change
Excellent communication skills
Great attention to detail and a results driven approach
Excellent organizational and leadership abilities including consensus building
Excellent skills to make an impact in a global team
Ability to function and make decisions in ambiguous situations
Ability to conduct ongoing interpersonal interactions, analyze and solve problems
Ability to interact with employees at all levels and work with a diverse group of people
How to Apply
For more information and job application details, see; Samasource Senior Quality Program Lead Jobs in Kenya
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