Samasource Senior Quality Program Lead Jobs in Kenya

Samasource Senior Quality Program Lead Jobs in Kenya

  • The Senior Quality Lead will understand the business metrics and build a methodology for QA at scale for annotation and training data.

  • This will include establishing standards for QA assessment within the data annotation pipeline i.e. what constitutes positive or negative QA, precision and correlation.

  • They will serve as an instrument of change in how we do quality across the company.

  • They will take a pragmatic and data driven approach to process improvements.

  • They will understand the business objectives of the product and the customers’ needs and demands and communicate the requirements to the engineering teams.

  • They will lead continuous improvement initiatives and help position Samasource as a partner of choice.

  • The Sr. Quality Program Lead will be responsible for monitoring, auditing and implementing quality & compliance standards, initiatives, and analysis for Samasource Global Service Delivery.

    Key Responsibilities

  • Serves as the quality advisor, initiates process, technology and people oriented change using such methods that ensure a world class and consistent performance

  • Responsible for driving improvements in Samasource Service Delivery service level agreements

  • Identify, define and validate quality requirements arising within the market by working with stakeholders, gathering feedback from current and potential customers, and conducting market research

  • Ensure the needs of internal stakeholders are captured in quality product requirements

  • Identify and communicate the priority of quality requirements with Product & Engineering and manage expectations with business stakeholders

  • Lead and organize a Culture of Quality in the Service Delivery Centers

  • Build and mentor quality skills across the Service Delivery Team

  • Facilitates quality reviews and liaises with all respective owners such as Service Delivery leadership, Training, Project Management and Customer Success Leadership

  • Ensures findings are understood and acknowledged and adequate actions are taken to meet the qualitative and
    customer experience objectives

  • Develops and conducts analyses and statistical reviews and keep records of quality reports and relevant documentation in the form that enables conclusive insights and data-driven actions across relevant business levers (agents, training, process, technology)

  • Develops proactive solutions and controls efficacy of the actions to close the loop on the found gaps and deviations

    Minimum Qualifications

  • Bachelor’s degree in Computer Science or an equivalent combination of training and work experience required

  • 6+ years of proven experience as a quality manager or relevant role, large scale global technology services environment a plus

  • Thorough knowledge of methodologies of quality management and standards

  • Experience in Quality Assurance methodology, Kanban a plus

  • Agile development methodology, specifically transitioning from waterfall to agile

  • Excellent numerical skills and understanding of data analyses/statistical methods

  • Self-starter, energetic person ready to make a change

  • Excellent communication skills

  • Great attention to detail and a results driven approach

  • Excellent organizational and leadership abilities including consensus building

  • Excellent skills to make an impact in a global team

  • Ability to function and make decisions in ambiguous situations

  • Ability to conduct ongoing interpersonal interactions, analyze and solve problems

  • Ability to interact with employees at all levels and work with a diverse group of people

    How to Apply

  • For more information and job application details, see; Samasource Senior Quality Program Lead Jobs in Kenya

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