Samasource Content Moderator - Foreign Languages - Jobs in Nairobi Kenya

Samasource Content Moderator - Foreign Languages - Jobs in Nairobi Kenya

The Company:

Samasource is a social enterprise that provides dignified, internet-based work to people living in poverty.

We build technology that helps leverage the brain power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world.

We are a dynamic and growing team with a big vision--to reduce worldwide poverty and its effects through technology.

We need the best people to help us achieve it. We like to move fast and get things done. If you join us, you’ll be able to make an immediate impact, connect with some of the brightest people in the fields of social enterprise, impact sourcing, and tech.

Samasource is supported by major corporate and philanthropic funders including eBay, Google, Cisco, and the Rockefeller and Ford Foundations.

Job Description

The Content Moderator will be responsible for assisting our community to help resolve inquiries empathetically, accurately and on time.

Qualifications Required

  • Successful completion of Kenya Certificate of Secondary Education (KCSE) or equivalent

    Skills Required
  • Minimum language test score to be achieved in English language test.
  • Minimum score to be achieved in Vendor reasoning/analytical test.
  • Working knowledge of MS Office applications.
  • Quick learner and able to decipher complex information.
  • Fluent in written and verbal English
    as well as one of the following: Zulu/ Afrikaans/ Luganda/ Oromo/ Somali/ Amharic/ Hausa
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • Excellent web research skills.
  • Keen attention to details.
  • Ability to work with a sense of urgency.
  • Good time-management skills.
  • Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
  • Must be a good team player

    Experience Required
  • Minimum 1 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.
  • High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each representative.

    How to Apply
  • Interested and qualified candidates should apply online by 3rd June 2019
  • Only shortlisted candidates will be contacted.
  • For more information and job application details, see; Samasource Content Moderator - Foreign Languages - Jobs in Nairobi Kenya

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