Sales and Service Support Executive Jobs in Kenya

Sales and Service Support Executive Jobs in Kenya


  • Doctor Plumbers Limited is a Private Limited Company and Its business scope includes maintenance in Plumbing , Sanitary ware maintenance, Drainage, Fire Fighting System maintenance, maintenance of Boilers, Sprinkler systems maintenance, ventilation systems maintenance, Air conditioning systems maintenance and Regular Service maintenance.

  • We are looking for a committed individual to fill the position of Sales and Service Support Executive.

    Sales and Service Support Executive Responsibilities:

  • Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.

  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.

  • Recording sales trends and liaising with other managers to develop sales strategies.

  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.

  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.

  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

  • Handling administrative duties for the company and its
    executives and management teams.

  • Scheduling customer meetings and conferences.

  • Monitor and manage online sales platform

  • Achievement of target sales of Kshs 30 Million per year

  • Training Plumbers with an aim of turning them into professionals.

  • Search and register as many plumbers as possible to the online portal.

    Skills and Qualification:

  • A Bachelor or Associate’s degree in Marketing, Business, or a related field may be advantageous.

  • Experience in administration and high-volume office work may be advantageous.

  • Strong analytical, organizational, and time management skills.

  • Excellent team working, motivational, interpersonal, communication, and customer service skills.

  • The ability to multitask and quickly switch your focus.

  • Computer literacy, IT skills, and typing skills.

  • An understanding of sales principles and customer service practices.

    How to Apply

    All qualified candidates are required to send CV to

  • jobs@tridentplumbers.com before 15th February 2021.

  • Only shortlisted candidates will be contacted.


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