Sales and Marketing Admin Jobs in Nakuru, Kenya

Sales and Marketing Admin Job in Nakuru, Kenya


Job Purpose

  • To be the professional driver of giving the best Customer Satisfaction and Generating quality Leads to enhance the business.

    Main Responsibilities of the Job

    Responsibilities

  • In close communication with the General Manager, accomplish Lead Generation, CSI marketing and sales admin objectives

    Lead Generation

  • Tracks Case IH prospects and leads at least on a monthly basis.

  • Monitors the relationship between total market potential (TIV) and offers made/quotation made by the salesmen (Hit Rate 1) on a regular basis (i.e. Monthly and consolidated for 6 months).

  • Monitors the relationship between quotes and closed sales (Hit Rate 2) on a regular basis. (i.e. Monthly and consolidated for 6 months).

  • Tracks and reports lost sales at minimum on a monthly basis in a standard format.

  • Measures levels of new business on a regular basis (new customers)

  • Measurement of Sales efficiency rate on a regular basis. The indicator is calculated as follows: number of orders vs. number of quotes. The indicator is calculated for each salesperson.

  • Measure the Presence rate on a regular basis. The indicator is calculated as follows: total number quotes per salesman vs. total number of sales (TIV) per salesman in the period. The indicator is calculated for each salesperson.

    Customer Service

  • Build and maintain strong working relations with both internal and external Customers

  • Receiving visitors at the front desk and directing them to the appropriate person

  • Closely working with Customers, whilst recommending and implementing improvement areas always keeping the Customer First.

  • Tracking complaints through the CFAO Guidelines.

  • Ensure follow-up/resolution of Customer Negatives are resolved

  • Handling all parts and after sales customer calls including engaging clients for service jobs.

  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor walk-ins, issue visitor badges etc.)

    Sales Admin

  • Own the Sales to Delivery Process and recommend improvements to any gaps in the process.

  • Snapshot of network consignment stock, delivery checklist management,

  • Timely preparation of all customer sales files ensuring compliance and 100% accuracy of all documents (provisions, invoice requests, credit notes, commission claims etc.

  • Support the planning, organizing, logistics and coordination of marketing events and Conducting customer Surveys

  • Support departmental meeting organization incl. taking down meeting minutes and forwarding to team members and assist in-tracking action plan completion.

  • Facilitate guest travel
    including booking tickets, coordinating airport and other transfers, hotel bookings and cancellations.

  • Consolidated spend verses budget for all Advertising events.

  • Protects organization’s value by keeping information confidential.

  • Assist the sales team to attend to referrals and clients who visit the division’s showroom to promote products and to close sales;

  • Coordinate and follow through on any after sales issues that arise after delivery of units to clients for enhanced customer satisfaction and retention;

  • Gather market information on a regular basis on other CASE competitors to assist in strategic planning and decision making;

    Internal Customers

  • Administration department

  • Finance department

  • Marketing department

  • After sales department

  • Production department

    External Customers

  • Financial institutions

  • Customers

  • National/County Government officials

  • CASE IH and Captain

    Knowledge, Skills and Experience

  • Minimum three year experience in the Agrimechanization/ or Automotive Sector

  • Degree in sales and marketing or other relevant field

    Competencies

    Functional

  • Excel Skills

  • Report Writing skills

  • Presentation skills

  • Excellent Customer Relations

    Behavioural

  • Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness

  • Time Management – Ability to use time effectively and efficiently

  • Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals

  • Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers

  • Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect

  • Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO Kenya values

  • Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

    How to Apply

  • For more information and job application details, see; Sales and Marketing Admin Jobs in Nakuru, Kenya


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