Safaricom IT Standards and Framework Lead Jobs in Kenya

Safaricom IT Standards and Framework Lead Jobs in Kenya

  • We are pleased to announce the following Opportunity in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

  • Reporting to IT Governance Lead, the position holder’s responsibilities will include but not limited to reporting and driving accountability of various IT teams with respect to project delivery and operational support in line with the functional Mission.

    Key Responsibilities

  • Continuously evaluate the existing processes and procedures to ensure that they are carried out efficiently and effectively and initiate appropriate corrective action.

  • Develop and produce metrics for monitoring and reporting process compliance across Digital IT.

  • Champion and participate in all process continuous improvement initiatives, problem management resolution and maturity assessment gaps.

  • Suggest and agree (with relevant teams) the various KPIs that will be reported against.

  • Provide objective way of measuring the various KPIs.

  • Evaluate and refine reporting KPIs to further drive business strategy.

  • Automate various ways of picking and reporting these KPIs.

  • Provide recommendation reports to identify opportunities for improvement and optimization of existing departmental processes.

  • Create tools/identify method(s) to obtain statistical data from the system.

  • Analyze the effect of a new/improvement change before & after implementation.

  • Consult key stakeholders within and outside Safaricom to develop and manage Digital IT processes.

  • Take the lead on achieving recognition by ensuring compliance with accreditation standards through active monitoring, continuous improvement, and ensuring robust policies and procedures are in place.

  • Works effectively with all other line managers to ensure that all projects are on track and any escalations are handled quickly.

  • As new products and services are developed, ensure that operational teams are ready and equipped to deliver
    them to the required standard and have all the information they need to do so.

  • Facilitate sharing of best practices for both Product delivery and Operations within various support teams.

  • Ambition and ability to reinforce the highest standards of service delivery.

  • Regular team and one-on-one engagements.

  • Build the skillset according to the fit for future program.

  • Team performance management.

  • Working with Digital IT governance team you will identify business development and framework opportunities and prepare framework proposals for operations.

  • Ensure policies and improvement action plans within Digital IT are effectively implemented, monitored and audited.

  • Monitor performance and Mission requirements regularly, and implement improvements.

  • Operate in line with Company policies and strategies, and be proactive in promoting improvement.


  • Honors Degree in Engineering/Computer Science/IT Systems.

  • 3 years of experience in ISO 9001 and or ITIL process development and auditing.

  • 3-4 years of experience in Telco or ISP environment.

  • Good report writing skills (High level and Technical).

  • Good communication skills.

  • Good project management skill.

  • Knowledge of document management systems.

  • Ability to persuade stakeholders and to champion effective techniques through delivery.

  • Able to ‘think on feet’ and respond to challenge situations whilst also taking a measured approach when required.

    How to Apply

  • For more information and job application details, see; Safaricom IT Standards and Framework Lead Jobs in Kenya

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