Safaricom Channels Support Analyst Job Vacancies In Kenya

Safaricom Channels Support Analyst Job Vacancies In Kenya


Responsibilities

  • Define and monitor data and application availability for all Contact Center applications.
    Document and update processes and procedures in use for customer systems.

  • Coordination within the team and suppliers to ensure synergy is achieved and timelines are met in all team objectives.

  • Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.

  • Creating system requirements for support and Testing of new products and systems functionality. Create high quality supportability requirements.

  • Test the achievement of supportability requirements, once systems are delivered by vendors

  • Maintain reports on SLA conformance and support trends.

  • Planning for application security and technology upgrades.

    Qualifications

  • University Degree in Computer Science or related technical field, MSc/MBA added advantage

  • 4 years’ experience in a networked and dynamic IT environment at least 2 of those should be in a technical support position

  • 2 years Software development, Database administration and/or Application Support
  • Experience with a Bias to contact center applications.

  • 1 years’ Experience in web administration or digital systems management

  • Advanced UNIX/LINUX/Windows Operating system experience

  • Oracle certification in database administration or application development
    ITIL training and certification

  • Training and Experience in HTML5, Java, RSS, Digital Analytics and MySQL.

  • Genesys Certified Consultant.

  • Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial
    UNIX scripting Skills, PL-SQL and MSSQL

  • Highly developed analytical skills.

    How to Apply

  • For more information and job application details, see; Safaricom Channels Support Analyst Job Vacancies In Kenya




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