Safaricom Channels Support Analyst Job Vacancies In Kenya
Safaricom Channels Support Analyst Job Vacancies In Kenya
Responsibilities Define and monitor data and application availability for all Contact Center applications.
Document and update processes and procedures in use for customer systems.
Coordination within the team and suppliers to ensure synergy is achieved and timelines are met in all team objectives.
Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
Creating system requirements for support and Testing of new products and systems functionality. Create high quality supportability requirements.
Test the achievement of supportability requirements, once systems are delivered by vendors
Maintain reports on SLA conformance and support trends.
Planning for application security and technology upgrades.
Qualifications
University Degree in Computer Science or related technical field, MSc/MBA added advantage
4 years’ experience in a networked and dynamic IT environment at least 2 of those should be in a technical support position
2 years Software development, Database administration and/or Application Support
Experience with a Bias to contact center applications.
1 years’ Experience in web administration or digital systems management
Advanced UNIX/LINUX/Windows Operating system experience
Oracle certification in database administration or application development
ITIL training and certification
Training and Experience in HTML5, Java, RSS, Digital Analytics and MySQL.
Genesys Certified Consultant.
Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial
UNIX scripting Skills, PL-SQL and MSSQL
Highly developed analytical skills.
How to Apply
For more information and job application details, see; Safaricom Channels Support Analyst Job Vacancies In Kenya
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