Rovestone Brother's Plc Customer Service and Planning Coordinator Jobs in Ethiopia

Rovestone Brother's Plc Customer Service and Planning Coordinator Jobs in Ethiopia


Job Description

  • Our Company Rovestone Brothers Trade PVT.LTD. CO has working in manufacturing wooden and related industries and has an ample experience in the industry.

  • The company has contributed enormous achievements for the industries as well as creates employment opportunities to the society.

  • Currently, the company wants to hire a Customer Service and Planning Coordinator for our Head Office located around Century Mall Pecan Bldg Addis Ababa, based on the following requirement.

    Major Duties and Responsibilities

  • Provide outstanding customer service to improve customer satisfaction and relationship.

  • Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.

  • Develop and implement customer service planning police and procedure.

  • Develop customer service standards

  • Propose better promotional activities to the customers

  • Propose methodology that enhance sales and improve the service changes.

  • Prepare work progress report

  • Make sure the firm attain effective customer service achievement in agreed customer service level and standards of the company.

  • Facilitate daily operation of the customer service activities together with related department

  • Handle and resolve customer complaints/inquiries via mail or phone
    in a timely and accurate manner.

  • Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

  • Coordinate, analyze and improve customer service functions to meet company goals.

  • Maintain database of customer sales order and invoicing records.

  • Assist in marketing activities and production inventory

  • Follow product delivery schedules

  • Contact clients upon delivery time and process payments according to the payment mode indicated in the agreement

  • Give Administrative support to department which needs assistance.

    Job Requirements

    Qualification

  • BA degree/Diploma in Management, and related fields

    Experience

  • 5 and above Years working Experience in customer service position in manufacturing and production planning or related

    Key Skills and Competencies

  • Excellent Communication Skill

  • Excellent in handling customer relation issues

  • Excellent in coordination multiple tasks

  • Excellent Record Management system

  • Excellent problem analysis and problem-solving skill

  • Excellent knowledge of computer skill of Microsoft word, Excel, etc

  • Minimum knowledge of IT system

    Language

  • Amharic, English and preferably Speak, Afan Oromo

    How to Apply

  • Applicant should send their detail CV through info@rovestone.com within 10 (Ten) working days. Late submissions are not acceptable.

    Note

  • Please comply your CV when you should send.

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