Rovestone Brother's Plc Customer Service and Planning Coordinator Jobs in Ethiopia
Rovestone Brother's Plc Customer Service and Planning Coordinator Jobs in EthiopiaJob DescriptionOur Company Rovestone Brothers Trade PVT.LTD. CO has working in manufacturing wooden and related industries and has an ample experience in the industry.
The company has contributed enormous achievements for the industries as well as creates employment opportunities to the society.
Currently, the company wants to hire a Customer Service and Planning Coordinator for our Head Office located around Century Mall Pecan Bldg Addis Ababa, based on the following requirement.
Major Duties and Responsibilities
Provide outstanding customer service to improve customer satisfaction and relationship.
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
Develop and implement customer service planning police and procedure.
Develop customer service standards
Propose better promotional activities to the customers
Propose methodology that enhance sales and improve the service changes.
Prepare work progress report
Make sure the firm attain effective customer service achievement in agreed customer service level and standards of the company.
Facilitate daily operation of the customer service activities together with related department
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
Coordinate, analyze and improve customer service functions to meet company goals.
Maintain database of customer sales order and invoicing records.
Assist in marketing activities and production inventory
Follow product delivery schedules
Contact clients upon delivery time and process payments according to the payment mode indicated in the agreement
Give Administrative support to department which needs assistance.
BA degree/Diploma in Management, and related fields
5 and above Years working Experience in customer service position in manufacturing and production planning or related
Key Skills and Competencies
Excellent Communication Skill
Excellent in handling customer relation issues
Excellent in coordination multiple tasks
Excellent Record Management system
Excellent problem analysis and problem-solving skill
Excellent knowledge of computer skill of Microsoft word, Excel, etc
Minimum knowledge of IT system
Amharic, English and preferably Speak, Afan Oromo
How to Apply
Applicant should send their detail CV through firstname.lastname@example.org within 10 (Ten) working days. Late submissions are not acceptable.
Please comply your CV when you should send.
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