Retirement Benefits Authority Market Conduct Officer Jobs in Kenya

Retirement Benefits Authority Market Conduct Officer Jobs in Kenya


Job Requirements

  • Bachelors Degree in any of the following: accounting, human resource management, marketing, communication, public relations or equivalent from a recognized institution;

  • Certificate in computer proficiency from a recognized institution; and

  • Fulfils the requirements of Chapter 6 of the Constitution

    Key Responsibilities

    KRA 1: Dispute Management

  • Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;

  • Providing feedback on complaints and disputes to scheme members and other stakeholders

    KRA 2: Public Complaints and Inquiries

  • Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;

  • Assist in complaints classification & analysis

  • Prepare regular reports on public complaints and inquiries for consideration by management and the department

    KRA 3: Information Management

  • Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals.

  • Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;

  • Assisting in writing reports on the consumer protection, governance and stakeholder education activities.

  • Keeping records of consumer protection, governance and stakeholder education programs

    KRA 4: Audit, Risk Management & ISO Compliance

  • Assisting monitoring the Department's Risk Management indicators related to Dispute Resolution and Complaints Management and taking agreed actions to mitigate the risks.

    How to Apply

  • For more information and job application details, see; Retirement Benefits Authority Market Conduct Officer Jobs in Kenya


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.