Receptionist Jobs in Nairobi, Kenya

Receptionist Jobs in Nairobi, Kenya

  • Our client is a Member’s Association for the Insurance companies in Kenya, which was established in 1978 as a consultative and advisory body for the insurance industry are looking to hire a dedicated individual for the role of Receptionist.

    Overall Purpose:

  • Responsible to the Human Resource & Administration Officer for providing front-line customer service, operating the telephone switchboard, receiving documents brought by hand and courier service, answering queries, and directing clients to appropriate staff within the Association.

    Duties and Responsibilities

  • Operate the PABX telephone switchboard to relay incoming, outgoing, and inter-office calls and connect callers to appropriate persons, and also provide relevant information as requested.

  • Welcome visitors and record their details such as name, time of call, date, nature of business, person to see or talk to, schedule appointments; direct people to correct destination and the person to be seen.

  • Receive, letters and other documents brought by hand or courier deliveries and dispatch them to the registry.

  • Ensure collection of information and documents by member companies.

  • Maintain accurate record of calls placed, determining whether they are official or business.

  • Ascertain specific information in order to determine appropriate answers to queries made by customers or members of the public.

  • Ensure information of staff member’s whereabouts and availability to effectively direct callers/visitors.

  • Ensure that reception area remains tidy by straightening magazines, ensuring water dispensers are filled, clean cups are available and generally all items/furniture and equipment are well placed.

  • Assist in typing payment requests, penalties letters, and reminders to member companies.

    Minimum Qualifications

  • Diploma in switchboard management, Front Office Management, or equivalent

  • Training in Front Office Operations, Customer care or equivalent.

  • Certificate
    in Computer packages.

  • Minimum two (2) years relevant experience in front office/customer service, preferably in the insurance industry.

    Key Competencies

  • Ability to communicate effectively both verbally and in writing with staff, visitors, and members of the public in both English and Kiswahili languages.

  • Strong interpersonal relationships and ability to develop constructive and cooperative working relationships with others and maintaining them over time.

  • Demonstrated experience in operating a switchboard telephone applying business telephone procedures and etiquette and providing information.

  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service delivery, and evaluation of customer satisfaction.

  • Knowledge of administrative and clerical procedures and systems, maintaining and filing records for rapid retrieval, and office procedures and terminology.

    How to Apply:

  • Qualified candidates should email their application letter accompanied with a detailed CV in PDF format clearly indicating their current and expected salary to the following email address:


  • Applications should be received on or before the close of business on Thursday 7th October 2021.

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