Real Estate Firm Customer Relations Officer Jobs in Kenya
Real Estate Firm Customer Relations Officer Jobs in KenyaReporting to
Assistant General Manager Our client is one of the leading real estate firms.
They seek to hire a Customer Relations Officer to create and nurture long-term relationships with customers.
S/He will resolve any issues that arise to ensure customers are satisfied with the services.
In this role, S/He should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Assist sales team in business acquisitions, planning, retention and management.
Maintain complete and accurate customer correspondence data.
Develop and update client related reports.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Negotiate and manage agreements through business contract process.
Identify and develop problem solving methodologies to resolve customer issues.
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs
Minimum 2- 3 years’ experience in a similar role
Excellent written and verbal communication skills
Proven Track record of meeting and exceeding targets
Problem analysis and problem-solving
Background in customer service
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send an updated CV with contacts of three professional referees only quoting the job title on the email subject (Customer Relations Officer – Real Estate Firm) to
firstname.lastname@example.org by close of business on 15th January 2020
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