Real Estate Firm Customer Relations Officer Jobs in Kenya

Real Estate Firm Customer Relations Officer Jobs in Kenya

Reporting to Assistant General Manager

  • Our client is one of the leading real estate firms.

  • They seek to hire a Customer Relations Officer to create and nurture long-term relationships with customers.

  • S/He will resolve any issues that arise to ensure customers are satisfied with the services.

  • In this role, S/He should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.


  • Ensure outstanding customer satisfaction by maintaining strong working relationships.

  • Assist sales team in business acquisitions, planning, retention and management.

  • Maintain complete and accurate customer correspondence data.

  • Develop and update client related reports.

  • Managing client relationships to build a reputation for excellent service and generate repeat business.

  • Negotiate and manage agreements through business contract process.

  • Identify and develop problem solving methodologies to resolve customer issues.

  • Schedule regular meetings with customers to ensure they are satisfied

  • Act as point of contact for complaints and escalate issues as appropriate

  • Ensure both the company and clients adhere to contract terms

  • Study competition to find new
    ways to retain customers

  • Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs


  • Minimum 2- 3 years’ experience in a similar role

  • Excellent written and verbal communication skills

  • Proven Track record of meeting and exceeding targets

  • Problem analysis and problem-solving

  • Team-leadership

  • Background in customer service

  • Persuasiveness

    How to Apply

  • If you are up to the challenge, possess the necessary qualifications and experience; please send an updated CV with contacts of three professional referees only quoting the job title on the email subject (Customer Relations Officer – Real Estate Firm) to

  • by close of business on 15th January 2020

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