Quest Holdings Ltd Virtual Debt Collector Jobs in Kenya

Quest Holdings Ltd Virtual Debt Collector Jobs in Kenya

Job Details

  • We are pleased to announce the following vacancy in the Operations Department within Quest Holdings Ltd.

  • In keeping with our current business needs, we are looking for people who meets the criteria indicated below.

    Brief Description

  • Reporting to the Team Leader-Operations, the position holder will be responsible for contacting and notifying customers of delinquent accounts by email, telephone, or scheduling visits to negotiate payment.

  • Duties include receiving payment proof from clients and ensuring that all payments are posted on a customer’s account while keeping collection records on the Quest Collection Systems.

    Detailed Description

    • Keep track of assigned accounts to identify outstanding debts

    • Plan course of action to recover outstanding payments

    • Locate and contact debtors to inquire of their payment status

    • Negotiate payoff deadlines or payment plans

    • Handle questions or complaints from customers

    • Investigate and resolve any discrepancies arising from the debtors

    • Create trust relationships with debtors when possible to avoid future issues

    • Update account status on available databases regularly

    Job Requirements

    • Experience in working with targets and tight deadlines

    • Knowledge of MS Office and databases

    • Excellent communication and interpersonal Skills

    • Strong Analytical Skills

    • Excellent negotiation and persuasion skills

    • Certificate or a Diploma in a business/relevant field is preferred

    • Good Problem Solving skills

    • Fluency in English and Kiswahili both spoken and written

    • Functional Smart Phone

    • Reliable Network & Fiber connection

    How to Apply

  • If you are up to the challenge, share your Resume with us clearly indicating Virtual Job Application as the subject.

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