Proxynet Communications Customer Service Executive Jobs in Nigeria

Proxynet Communications Customer Service Executive Jobs in Nigeria


  • Proxynet Communications is an Information Technology Company focusing on Systems Integrations, Network Security / disaster recovery Solution, Enterprise Software Solutions.

  • Our businesses are strongly channeled to providing integrated, turnkey, technology solutions to the financial, manufacturing, telecommunications, government, Oil and blue chip sectors in Nigeria.

    Detailed Description

  • Must be good in the use of computer ( all office package)

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint;

  • determining the cause of the problem;

  • selecting and explaining the best solution to solve the problem;

  • expediting correction or adjustment;

  • following up to ensure resolution.

  • Resolve customer complaints via phone, email, mail, or social media.

  • Use telephones to reach out to customers and verify account information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Build customer database.

  • Assist with placement of orders, refunds, or exchanges.

  • Advise on company information.

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Place or cancel orders.

  • Answer questions about warranties or terms of sale.

  • Act as the company gatekeeper.

  • Suggest solutions when a product malfunctions.

  • Handle product recalls.

  • Attempt to persuade customer to reconsider cancellation.

  • Inform customer of deals and promotions.

  • Sell products and services via cold calls and emails
    and social media

  • Utilize computer technology to handle high call volumes.

  • Work with customer service manager to ensure proper customer service is being delivered.

  • Close out or open call records.

  • Compile reports on overall customer satisfaction.

  • Read from scripts.

  • Handle changes in policies or renewals.

    Requirements

  • Ability to remain professional and courteous with customers at all times

  • Excellent verbal and written communication skills.

    Application Closing Date

  • 1st June, 2020.

    How to Apply

  • Interested and qualified candidates should send their CV to: recruitment@proxynetgroup.com clearly indicating the "Job Title" as subject of the email.

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