Promasidor ICT Help-desk Supervisor Jobs in Nigeria

Promasidor ICT Help-desk Supervisor Jobs in Nigeria



Promasidor - We are an African company proud of our heritage and totally committed to the continent. We manufacture, market and sell unique brands which bring practicality and pleasure to millions of consumers across Africa.


Responsibilities


Software:

  • Supervise and or carry out deployments/rollouts of computer Operating Systems OS and software applications ensuring that Promasidor Nigeria Clients’ Systems are all installed with up-to-date and approved OS and Applications used within the company.
    Document and maintain up-to-date all OS and Applications installation procedures.
  • Identify, store in a database and maintain up-to-date a list of all software available and being used in the company. Identify set of software supported for user departments and also identify new and obsolete versions.
  • Sorts, in a manner that allows quick retrieval by anyone in the department, all software assets available:
  • On the file server for the versions still in use. Co-ordinate this with the Servers Administrator.
  • On a physical support (CD, DVD…) for the versions that are obsolete.
  • Maintain on a physical support (CD, Hard disk…) a “standard installation kit” or “disk images” for a “basic” new user with set of the latest versions of all supported software) so that a new computer can be rapidly installed when needed.
  • Stay up-to-date about the new versions of software released or to be released in the future for the set of supported software.
  • Regularly discuss with the Helpdesk Supervisor possibilities or needs to upgrade the users’ computers with newer versions. When forecasting an upgrade to a newer version, document the migration plan with the actions to be taken to upgrade from the existing versions to the new ones.

    Hardware:

  • Maintain ICT hardware inventory i.e. database storing information about every ICT hardware asset being assigned to an end-user.
  • Ensure the timely repair of defective systems with the resources provided and manage the “defective systems stock” by: Rebuilding new units with the combination of 2 or more defective units; dismantling defective units to use each part as a spare for repairing other (similar) equipment; trashing the systems that become really useless
  • Carry out installation, relocation, configuration and setup of ICT Resources for and/or with their users (systems, printers, etc).
  • Carry out periodic preventive maintenance on ICT Resources in PNG locations (mainly in Lagos but also up-country).

    Communication:

    (Networking, Telephony…)
  • Ensures that all Network equipments and Infrastructure are
    available, functional, neat and secure at all times.
  • Documents the Promasidor Nigeria LAN/WAN (Including the Home Internet network where applicable) and maintain the documentation up-to-date.
  • Administer, Monitor, support, test and troubleshoot hardware and software problems pertaining to LAN/WAN at all upcountry locations.
  • Generate, analyze, and distribute network performance statistics, network hazardous condition reports (including proposed solutions for performance improvement).
  • Support/lead all Network installation (new or extension of the existing network) as required by the company. Supervise and liaise with external contractors handling ICT installation or maintenance work at all PNG locations
  • Liaise with Service Providers (Internet, Telephone. Etc,…) to ensure optimal Services.

    Training:

  • In collaboration with the Training Coordinator, assist in training end-users on the use of ICT software and/or hardware resources.

    Management Support:

  • Provide a back-up role to the Help desk Coordinator in attending to users distress calls and logging them in accordingly, as well as allocating same when necessary.
  • Carries out any assigned food safety jobs by the head of department
  • Carries out any other responsibilities assigned by Supervisor


    Requirements


  • Bachelor’s degree in Computer Science, Information Technology, Electrical Electronics Engineering or any other related course.
  • Experience: 3- 5 years work experience in a similar job.
  • Broad knowledge of Information Systems (Architecture, Security…)
  • Software (Office Suite, Email…)
  • Hardware (components of a computer, general maintenance…)
  • Networking (IP addressing, DNS…)


    How to Apply


    Interested and qualified candidates should apply online by 31st January, 2019.


    For more information and job application details, see; Promasidor ICT Help-desk Supervisor Jobs in Nigeria


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