Platinum Credit Call Centre Team Leader Jobs in Uganda

Platinum Credit Call Centre Team Leader Jobs in Uganda


Job Details

  • The overall job purpose: Supervising and coordinating sales activities and daily work schedules for Call Centre Agents..

    Key duties/responsibilities

  • Monitor individual, team and call centre results to identify and act on both positive and negative performance trends to ensure attainment of monthly sales targets.

  • Managing team’s data: Responsible for daily storage, distribution and usage of data.

  • Documentation and reporting: Responsible for compilation of monthly team’s performance report.

  • Monitor service calls to ensure employee’s conformity to company rules and policies.

  • Ensuring discipline for the team under supervision.

  • Training and Development: Assist in continuous training & coaching of Telesales Agents on product knowledge and various aspects of PCL Business.

  • Implementation of company policies.

  • Report on Customer’s needs and how they were handled: Ensure Customer satisfaction through feedback mechanism and escalation.

  • Verifies telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

  • Evaluates telemarketing/telesales approaches by rating effectiveness of agents; providing quality ratings; identifying training needs; developing training programs; conducting training.

  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing
    new models; implementing changes.

  • Time management: Ensuring that time as a resource is well managed throughout the day.

    Required Qualifications and Work Experience

  • A minimum of 2 years’ experience in a similar position preferably in a Call Centre.

  • Degree in a relevant field.

  • Computer knowledge.

  • Must possess leadership and supervisory skills.

  • Excellent numerical and analytical skills.

  • Excellent interpersonal and communication skills.

    Job Education Requirements

  • Degree in a relevant field.

    Job Experience Requirements

  • A minimum of 2 years’ experience

    How to Apply

  • To apply, submit your application, detailed CV and testimonials to the address below;

    The Human Resource Manager;
    Platinum Credit (U) Ltd

  • Send your application by
    Email to: info@platinumcredit.co.ug ,

  • Deadline: 15th January 2020

  • Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd


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