Platinum Credit Call Centre Team Leader Jobs in Uganda
Platinum Credit Call Centre Team Leader Jobs in UgandaJob Details The overall job purpose: Supervising and coordinating sales activities and daily work schedules for Call Centre Agents..
Monitor individual, team and call centre results to identify and act on both positive and negative performance trends to ensure attainment of monthly sales targets.
Managing team’s data: Responsible for daily storage, distribution and usage of data.
Documentation and reporting: Responsible for compilation of monthly team’s performance report.
Monitor service calls to ensure employee’s conformity to company rules and policies.
Ensuring discipline for the team under supervision.
Training and Development: Assist in continuous training & coaching of Telesales Agents on product knowledge and various aspects of PCL Business.
Implementation of company policies.
Report on Customer’s needs and how they were handled: Ensure Customer satisfaction through feedback mechanism and escalation.
Verifies telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Evaluates telemarketing/telesales approaches by rating effectiveness of agents; providing quality ratings; identifying training needs; developing training programs; conducting training.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
Time management: Ensuring that time as a resource is well managed throughout the day.
Required Qualifications and Work Experience
A minimum of 2 years’ experience in a similar position preferably in a Call Centre.
Degree in a relevant field.
Must possess leadership and supervisory skills.
Excellent numerical and analytical skills.
Excellent interpersonal and communication skills.
Job Education Requirements
Degree in a relevant field.
Job Experience Requirements
A minimum of 2 years’ experience
How to Apply
To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by
Email to: email@example.com ,
Deadline: 15th January 2020
Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd
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