Platinum Careers Customer Service Representative Jobs in Nigeria

Platinum Careers Customer Service Representative Jobs in Nigeria


  • Welcome to Platinum Careers, leaders in professional HR Services.

  • Over the years we have supported many of the country’s top organizations to recruit, source and manage the highly-skilled talent they need to succeed in an increasingly competitive world.

    Global Reach, Local Touch

  • We are a Human resource consulting company with head office in Ikoyi, Lagos.

  • Platinum Careers is a Uniquely African and proudly Nigerian Company offering support and services in the area of Human resource solutions with service offerings which include world class personnel outsourcing, recruitment, head hunting, training and development.

  • Our Client is looking for a Customer Service Representative to join their team and support their daily procedures.

  • The Customer service representative will help Clients/Customers with complaints and questions, give customers information about products and services, take orders, and process returns.

  • By helping customers understand the product and answering questions about their reservations.

    Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving Clients/customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer
    service process

  • Ensure customer satisfaction and provide professional customer support.

    Skill Requirements

  • HND/B.SC in any related discipline

  • Candidate must be Tech-savvy

  • 2years Experience working with customer support.

  • Fluency in English (written and spoken)

  • Strong organization skills with a problem-solving attitude

  • Attention to detail (Proactive mindset )

  • Self-motivated and enthusiastic

  • Willingness to learn and take on new challenges

  • Organised, time management skills – able to multitask

    Method of Application

  • Applicants should send CVs to christianah@platinum-careers.com

    How to Apply

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