Pickmeup International Company Female Customer Care Representative Jobs in Nigeria

Pickmeup International Company Female Customer Care Representative Jobs in Nigeria


  • Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand.

    Job Description

  • Monitor the operation and general activities of customers and drivers.

  • Monitor drivers relationship with customers.

  • Identifying trends and rending optimum service to customers.

  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.

  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.

  • Establish and maintain professional friendly relationship with drivers.

  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.

  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

  • Provide weekly report for all activities and department.

    Eligibility

  • Applicant must have 0 to 1 years experience with a ride hailing firm with IT knowledge.

  • Applicant must posses good computer and
    telecommunication skills.

  • Applicant must be innovative and creative.

  • Applicant must have the ability to work to achieve set targets and goals.

  • Applicant must have the ability to work in a competitive environment.

    Application Closing Date

  • 30th March, 2020.

    How to Apply

  • Interested and qualified candidates should send their Cover Letter and Resume to:

  • recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.


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