Philips Field Service Engineer Jobs in Kenya

Philips Field Service Engineer Jobs in Kenya

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.


  • Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
  • Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
  • Focusing on ‘First Time Right’ ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
  • Handling complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
  • Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
  • Providing first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
  • Accurately documenting service records inclusive of diagnostics, resolution & test procedures, and case status using the
    service management system. Capturing solutions to allow for knowledge share.
  • Accurately recording Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
  • Accurately recording Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
  • Acting on customer escalations, complaints (safety/non-safety related) or feedback, following agreed processes to ensure that information is captured as accurately as possible, to allow for timely follow up.


  • College graduate degree level or equivalent desired (preferably in an engineering, medical or science related qualification)
  • Fluent English required in addition to local language.
  • Certified Engineer / network engineer certification desirable
  • Excellent PC skills (e.g. experience with Microsoft Windows and Office software applications)
  • Expert in IT/Network diagnosis/system connectivity/Remote service essential.
  • A minimum of 2-3 years within an engineering, medical or science related environment required
  • Minimum 1-2 years prior experience in customer facing role.
  • The candidate must be willing to attend oversees equipment training when required
  • The candidate must be willing to travel on occasional basis for support in other regions
    Strong Customer focus
  • Capacity to listen and communicate in a clear and effective manner
  • Problem solving/troubleshooting mind-set
    Strong team player

    How To Apply

    Interested and qualified candidates should apply online by 18th August, 2019

    For more information and job application details, see; Philips Field Service Engineer Jobs in Kenya

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