PHC Africa Admin Assistant/Receptionist Jobs in Kenya

PHC Africa Admin Assistant/Receptionist Jobs in Kenya


Main Job Duties and Responsibilities

• Receive and register patients according to established protocols

• Assist patients to complete all necessary forms and documentation including medical insurance

• Ensure patient information is accurate including billing information

• Maintain financial records as the cashier

• Inform patients of medical office procedures and policy

• Maintain and manage patient records

• Schedule patients’ appointments in consultation with the doctor/clinical officer

• Answer incoming calls and deal with clients’ inquiries

• Transfer calls as required

• Direct patients to the relevant sections of the clinic for services

• Maintain visitors’ book and clinic diary

• Maintain routine clerical records, logs and data and compiles routine reports

• Obtain external medical reports as required by medical professionals

• Respond and comply to requests for information

• Sorts and distributes incoming mail and deliveries

• Participate in stock-taking and maintain a record of forms and office supplies

• Ensure reception area is well maintained, neat and clean

• Safeguard patient privacy and confidentiality

• Perform other clerical duties as assigned

Key Competencies and Skills

• Excellent communication and interpersonal skills – able to listen effectively and express oneself in a clear and articulate manner

• Information collection and management – able to collect, organize and monitor data
efficiently

• Planning and organizing – able to multi-task, prioritize and schedule tasks and activities

• Attention to detail – able to produce accurate and high-quality work through concern for all areas involved

• Customer service skills – able to develop good customer relationships with a focus on achieving customer satisfaction

• Adaptability – able to adjust approach to meet changing demands and situations including dealing with diverse people

• Confidentiality – able to maintain confidentiality and adhere to ethical standards

Education and Experience

• Degree or a Diploma in Business Administration, Human Resources, Front Office Management or related field

• CPA qualification will be a desired qualification

• Knowledge of computer and relevant software applications

• Knowledge of general administrative and clerical procedures

• Prior experience in a similar position within a healthcare setting

How to Apply

  • Interested candidates should send CV's to info@PHCAfrica.org

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