Pezesha SME Credit Operations Officer Jobs in Kenya

Pezesha SME Credit Operations Officer Jobs in Kenya


  • Onboarding, vetting and evaluation of potential SMEs/Merchants to be funded by Pezesha on a regular basis using our internal processes and standards

  • Onboard, manage and retain SME related partners and their commissions payouts

  • Marketing & Financial education in relation to SMEs needs and support

  • Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha

  • Portfolio management.

  • Monitor and update loan accounts and information on the dashboard.

  • Providing feedback and responding to customer issues on social media platforms and any other channel.

  • Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams.

  • Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others.

  • Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs.

  • Assist with impact measurement i.e. case studies, testimonials and analysis needed.

  • Drive strategic sales, scale and productivity to ensure the overall success of the company’s products and services.


  • At least a graduate of Commerce, Administration, Accounting, Finance or Marketing or a related field.

  • Solid understanding of direct/indirect lending products and practices.

  • Basic computer skills and a quick learner.

  • At least 2
    years of professional work experience in sales or marketing or handling customer support or as a loan officer.

  • ADDED ADVANTAGE: Credit Operations & SME evaluations experiences from a bank or Fintech environment.

  • Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.

  • Excellent verbal and written communication and interpersonal skills.

  • High level of interpersonal maturity, hardworking, and professionalism.

  • Unwavering commitment to service and customer orientation.

  • Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity.

  • In-depth knowledge of the Financial industry and its current events in Ghana.

  • Attention to detail.

  • Excellent time management and organization.

    How to Apply

  • Please send your CVs and cover letter to

  • Kindly indicate the title of the job on the subject header of the email (REF 821/SME CREDIT OPERATIONS OFFICER). The applicants who do not indicate THE REF NO and job title and where they are currently based in the email body will be automatically disqualified.

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