Paystack Customer Support Representative Jobs in Nigeria

Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world.



Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.


Paystack Customer Support Representative Jobs in Nigeria


Responsibilities


  • Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
  • Process routine merchant requests such as business activation requests
  • Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
  • Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
  • Escalate transaction issues to and liaise with external partners such as banks for resolution
  • Support Key Account Managers to meet the needs of our largest merchants
  • Highlight ideas on how to improve the product and better serve businesses and their customers
  • Represent Paystack at self-hosted and external events


    Requirements


  • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
  • Have an endless capacity for patience and calm, even when everyone around you is freaking out
  • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
  • Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
  • Are interested in learning all you can about how to provide world-class customer support
  • Love to do the work to solve complex issues when the answers are not readily available



    How to Apply


    Interested and qualified candidates should apply online by 9th June 2019


    For more information and job application details, see; Paystack Customer Support Representative Jobs in Nigeria


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