Palladium Consultant, Local Case Management Information Systems (CMIS) Coordinator Jobs in Rwanda

Palladium Consultant, Local Case Management Information Systems (CMIS) Coordinator Jobs in Rwanda

Company Overview:

  • About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

  • Diversity, Equity & Inclusion - We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics.

  • These include: (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

  • Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or any other circumstance, please email our team at

  • Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

    Project Overview and Role:

  • Palladium is a consortium member of the USAID funded Data for Impact (D4I) Project. The D4I mission is to support countries to realize the power of data as evidence that can improve programs, policies, and outcomes. The D4I project strengthens the technical and organizational capacity of local partners to collect, analyze, and use data to support their move to self-reliance.

  • Data for Impact (D4I) Rwanda is a USAID Displaced Children and Orphans Fund (DCOF)-funded project that contributes to the Rwanda National Integrated Child Rights Policy and the Strategy for National Child Care Reform. D4I’s main goal is to strengthen the collection, management, analysis, and use of routine data to support program planning and monitoring of alternative care provision.

  • The project works with the National Child Development Agency (NCDA), the Ministry of Gender and Family Promotion (MIGEPROF), and its partners to improve the availability and use of data on children who have lost or risk losing parental care.

  • Palladium is currently seeking a consultant to support its work through Data for Impact project to develop a framework for a digitized Case Management Information System (CMIS) and a Child Protection Management Information System (CPMIS) in Rwanda. The period of performance will be six months, starting in Nov 15, 2021, and will work in Rwanda in collaboration with D4I counterparts. He/She will report to Palladium Regional CMIS Advisor.

    Primary Duties and Responsibilities:

  • The consultant will provide informatics expertise to design a digital solution working closely with a team of developers, outline an implementation roadmap, roll out plan and all aspects related to
    system development. Specifically, the consultant will:

  • Conduct user requirements and identification of use cases. Conduct interviews with selected stakeholders from national, district and local levels to map service delivery and information flows, identify use cases and potential users of information. This will inform the technology and design considerations for the CMIS.

  • Design of digital solutions. Plan, coordinate and facilitate a user-centred design workshop to determine the gaps between what users require and the functionalities that the current systems have, identify business processes, and define information workflows.

  • Develop of an implementation roadmap. The roadmap will should include the development of interoperability and integration capabilities for systems, prioritization of the requirements and iteration of design and development of the new CMIS modules, data migration from the legacy system(s) to the new system, quality assurance, user acceptance testing by NCDA, user training on the new system, pilot, rollout, support, maintenance and monitoring, and transition. The roadmap should also include stakeholders’ responsibility matrix.

  • Develop a data migration strategy. Identify existing data sources for the new CMIS. Document the data quality activities to be undertake pre-migration (extraction), the transformation that need to be done to the data and the post-migration activities. This will include the impact these processes will have on the data and reports.

  • Provide technical assistance to the developers in their work on the new CMIS development including data quality assurance and the development of a report on the data quality process undertaken to check the accuracy of the data migration.

  • Develop pilot and rollout plan. Conduct pilot testing of the newly developed CMIS in selected regions with selected users.

  • Coordinate capacity development and documentation on the use of the CMIS to ensure that all level staff can understand the information system and its functions.

  • Monitor progress of the CMIS development and document lessons learnt and provide continuous project updates

    Required Qualifications:

  • Degree in computer science, technology, information systems, or related area.

  • Proven experience working as a business or information systems analyst. Experience in case management information systems for child protection will be an added advantage.

  • Proven experience managing software development projects.

  • Knowledge of information systems design standards and modelling languages, such as UML.

  • Knowledge of agile methodologies in software development life cycle.

  • Ability to work in a dynamic and agile environment with changing requirements and priorities.

  • Ability to work independently and solve day-to-day problems.

  • Experience interacting with host country government agencies (e.g., NCD, Ministry of Education, Ministry of Health) and development partners (e.g., USAID, UNICEF).

  • Strong facilitation, problem-solving, analytic, and evaluative skills.

  • Strong interpersonal, writing, and oral presentation skills.

  • Ability to work in a multicultural environment.

  • Fluency in English.

    Skills and Competencies

  • Positive leader who models expected behaviours.

  • Strong interpersonal skills and ability to build relationships with clients and partners in a multicultural environment.

  • Intuitive ability to relate and connect with people from different cultures, orientations, and operating lens (political, technical, funder, business partner, etc.); with special acumen on maintaining positive relations in a virtual world.

  • Systems thinker with a thorough understanding of the complexities of achieving development outcomes in a complex.

    How to Apply

  • For more information and job application details, see; Palladium Consultant, Local Case Management Information Systems (CMIS) Coordinator Jobs in Rwanda

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