Order Operation Specialist Jobs in Nairobi Kenya

Order Operation Specialist Jobs in Nairobi Kenya

Profile Introduction:

  • Our client is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.

  • Through their people, leadership development, services, technology and scale, our client delivers better outcomes for global customers by speaking the language of industry.

    Qualifications / Requirements

  • Business / Logistic degree / or equivalent

  • 2 to 3 years’ experience in project management or order management and supply chain management / logistics in a multinational setting.

  • Fluent English and Customer Satisfaction Oriented team player.

  • Leader committed to deliver with a solution driven mindset.

  • Ability to use Systems and work in a matrix environment.

  • Adaptability and flexibility of using different backlog management tools depending on the P&L.

  • Good Understanding of the OM process.

  • Proficient at understanding how the Order Configuration process works.

  • Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools.

  • Ability to keep contract moving forward.

  • Good Product knowledge.

  • Excellent Verbal and written communication.

  • A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume).

  • Must have valid authorization to work full-time without any restriction in Kenya.

  • Transportation & Customs.

    Job Specification

  • Lead the execution of orders under sub–Saharan Africa.

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

  • Establish and maintain communication with the appropriate individuals throughout the process (OM manager,

  • Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team).

  • Inventory management – Order Entry and backlog quality. Implement changes as required for each project followed.

  • Optimize Sales transfers.

  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization.

  • Ensure orders validation, compliance and approvals before Order Entry.

  • Confirms customer requested date and Plan. The Backlog

  • Own and update timely key dates using local operating mechanisms and reports.

  • Reviews Weekly Business Sales.

  • Set up contract review with Finance/ Regional Manager.

  • Daily follow up of customer credit documentation and inventory.

  • Give shipping and billing instructions in accordance with contracts terms and condition.

  • Follow shipment, installation, application via reports.

  • Follow up on collections issues due to OM.

  • Provide root cause on defect analysis.

  • Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals.

  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

  • Knowledge and understanding of all Environmental Health Policies and operate within them to ensure that no company policy or US / Int’l Law is broken.

  • Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type /position.

  • Complete all planned Quality & Compliance training within the defined deadlines.

  • Identify and report any quality or compliance concerns and take immediate corrective action as required.

  • Drive continuous improvement on all related processes, work instructions, and procedures.

    How to Apply

  • If you are qualified and up to the challenge send your Resume and Cover Letter to

  • vacancies@stratostaff.co.ke by 22nd October 2021.

  • Please note that only qualified candidates will be contacted.

  • Stratostaff is an Equal Opportunity Employer.

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