Opportunity Bank Project Manager: Microfinance Plus Impact Jobs in Uganda

Opportunity Bank Project Manager: Microfinance Plus Impact Jobs in Uganda

Job purpose:

  • To contribute to the overall performance of the Microfinance Plus Impact Study project in northern Uganda by empowering the Client Advisors to fulfill their function to

  • Recruit (assess, instruct on bank service, and form Empowerment Groups),

  • Maintain (monitor, build relationship, support compliance/recovery), and

  • Train (in financial and holistic life well-being) Empowerment Groups (loan trust groups) in the northern Project area.

  • In this regard, the work of the Project Manager can also be understood in terms of these 3 activities:

  • Recruit (work closely with GapLink and OBUL Relationship Department to assure that Project Groups are being formed in line with OBUL and Project protocols);

  • Maintain (maximize successful financial outcomes for the bank and for the groups;
    maximize overall health and well-being in the lives of group individuals; keep retention and takeup high across 3 years);

  • Train (assure that all Project groups are provided with holistic, multi-dimensional counsel
    and training with an eye toward constant improvement toward goal #2 noted above).

    Key Result Areas:

    ▪ The Project Manager will involve supervision of a team toward the three goals noted above. The following responsibilities are seen as necessary to achieve these overarching goals.

    ▪ Supervise and relate to the team in a manner that is professional and empowering—

    ▪ Practice the values considered valuable by the Project and its stakeholders towards the team, colleagues, superiors, and clients;

    ▪ Empower and develop the team to fulfill its objectives;

    ▪ This begins with the Supervisor towards the team, colleagues, superiors, and clients

    ▪ Behave in a C.H.R.I.S.T-like manner toward clients and Project staff; act as exemplar to the organizational values and set a personal example to Client Advisors.

    ▪ As suggested above, this begins with the behavior of the Supervisor so that the Client Advisors themselves experience how they must relate to the Clients.

    ▪ Ensure that Client Advisors are engaging Clients in a manner that involves respectful listening, participatory and developmental engagement, and winsome engagement toward values/attitude change and life change with clients.

    ▪ Ensure staff adhere to the code of conduct and those who deviate face disciplinary actions.


    ▪ Evaluate, monitor, and control Client Advisor performance against agreed performance standards and targets and take correction action if necessary.

    Empower and develop the Client Advisor team to fulfill its objectives

    Recruit Empowerment Groups

    ▪ Understand, and guide the Client Advisors to understand OBUL recruitment policies and practices,

    ▪ Work closely, and guide the Client Advisors to work closely, with the Research team (Dr. Nathan Fiala/GapLink) to complete recruitment of chosen groups.

    ▪ Understand and further the various components of Recruitment (including those noted in Client Advisor job descriptions). Maintain Empowerment Groups

    ▪ Understand, and guide, the Client Advisors to understand traditional OBUL trust group policies and practices.

    ▪ Work closely with OBUL superiors, colleagues, and with Client Advisors to protect OBUL’s financial interests.

    ▪ Understand, and guide, the Client Advisors to understand the innovative OIUganda and OI-US understandings of Empowerment Groups. This may be
    different from OBUL Trust Group practices.

    ▪ Work closely with OBUL, OI-Uganda, OI-US, and with Client Advisors to operationalize/implement a new vision for Empowerment Groups.

    ▪ Understand and further the various components of Maintenance (including those noted in Client Advisor job descriptions).

    ▪ It is quite possible that after the Recruitment efforts (above) have been completed, the Maintenance portion will come close to 50% of the role.

    Monitor Empowerment Groups

  • Implement monitoring to review the true outcomes of the Recruitment, Maintenance, and Training efforts.

    ▪ Be in ongoing discussions with OBUL, OI-Uganda, and OI-US on the situation of the clients on the ground, and on what will make the Project more effective.

  • Maintain OBUL credit risk, internal control and regulatory policies, procedure and system
    compliance Loan Approval, Disbursement, and Collection

    ▪ Recommend approval of loans and ensures that appropriate amount is recommended for re-loans (check files for required paperwork, record them in the system, then stamp them.)

  • Prepare company credit
    operations report on a weekly and monthly basis; analyse reports vis-à-vis performance targets (monitor of PTRS)

    ▪ Validate information received from Client Advisors regarding default payments, business activity, and other issues that may arise

    ▪ Review collection report per Client Advisor taking note of delinquent payments and ensuring that corrective action is taken daily

    ▪ Maintain superior customer service


    ▪ Conducts surprise visits to group meetings to ensure that requirements such as physical set-up and attendance are followed. (Makes visits on 2 days per week Visits are half a day long)

    ▪ Coordinate client LOS, twice a week, four times a month.

    ▪ Empower and develop end-clients toward holistic success and well-being (including loan repayment but also in other areas)—by implementing
    transformation training

  • Ensure that superior transformational training is implemented

    ▪ Understand carefully the best practices of the training as instructed by OI-US and appointed trainers.

    ▪ Ensure that the Client Advisors thoroughly understand, and can implement, the training of Clients as instructed.

    ▪ Ensure that the team is trained on the vision, mission, transformation impact, and OBUL code of conduct.

    Qualifications & Experience

    ▪ Diploma in fields focusing on individual, household, and community development preferable.

    ▪ Training in business management a plus.

    ▪ 3-5 years’ experience in supervisory experience handling bank products, policies, and services

    ▪ Experience in individual, household, community engagement activities that promote attitude and behavior change toward greater well-being.

    Personal skills and abilities

    ▪ Strong record of positive character and value attributes and positive relational qualities evident in everyday practice as the person relates to colleagues, staff, clients.

    ▪ Experience leading teams successfully.

    ▪ Excellent verbal and written communication skills.

    ▪ Strong organizational skills and attention to detail while juggling multiple tasks.

    ▪ Group management skills.

    ▪ Strong interpersonal skills with the ability to relate well to low-income clients at a very grassroots level.

    ▪ Clear understanding of the importance and implementation of innovative implementation of client training using best practices as indicated by Project stakeholder.

    ▪ Organized and reliable – able to implement a clear schedule of activities over sustained period of time.

    ▪ Ability to listen to and reconcile multiple points of view to forge consensus.

    ▪ Experience with group recruitment and retention, particularly with respect to group lending or working with VSLA.

    ▪ Independent problem solving and negotiation skills; self-starter.

    ▪ Ability to travel long distances to reach remote groups and relate naturally to them even in very rural areas.


    ▪ Computer skills (e.g. Microsoft Word, Excel; email; internet);

    ▪ Strong Interpersonal skills (ability to provide sensitive, thoughtful customer care; diplomatically negotiate to solutions; persuade; understand client backgrounds/situations);

    ▪ Communicate and report (verbal and written) in Northern Languages & English;

    ▪ Listen to clients across multiple areas of life and provide thoughtful counsel;

    ▪ Handle group challenges (disagreements and non-compliance/non-repayment within groups; recover loans);

    ▪ Planning and performance management skills;

    ▪ Able to demonstrate creativity in training, maintaining client relationships, marketing, and accessing relevant resources as necessary (credit reference bureau, other training resources).

    ▪ Openness to implementing innovative adult training approaches essential.

    ▪ Ability to engage in work-related communication as needed (write reports; communicate through emails and memos)

    ▪ Able to engage professionally with work relationships (supervisor, relationship officers, loan department SME relationships manager and officer, CRO, operations department, data entry teller, customer care);

    ▪ Able to engage professionally in external relationships (clients, contacts in other financial institutions, guarantors).

    How to Apply

  • For more information and job application details, see; Opportunity Bank Project Manager: Microfinance Plus Impact Jobs in Uganda

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