One Acre Fund Rwanda Mobile Team Specialist Jobs

One Acre Fund Rwanda Mobile Team Specialist Jobs


About the Role

Specific responsibilities include:

  • Device/OS/MDM management:

  • Primary ITO contact for tablet issues – H/W, OS, configuration, and user issues

  • Test and implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization

  • Manage mobile/tablet assets inventory.

  • Documentation and reporting:

  • Follow and write mobile support (setup, configuration, troubleshooting and maintenance)

  • Keep track of incidents and resolutions - log all tasks performed and provide for reporting

  • Daily work with MDM for reporting and identification of issues

  • Compile weekly reports as determined by Mobile Team Lead and program needs

  • Department liaison:

  • Work closely with Mobile Team Lead to plan and coordinate mobile/tablet set and configuration activities

  • Regular coordination with FOPS staff - Usability, features, issues, feedback

  • Regular coordination with DevOps/ITD - feature/function changes, streamlining device setup

  • Coordinating with IT Dev, Dev Ops, FOPS, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance

  • Manage/coordinate mobile/tablet hardware/software requests from other departments

  • Frequent field visits to test, observe, implement, critic and build experience
    with mobile tools

    Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.

  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

    Qualifications

  • We are looking for an IT professional with 3 years of work experience and ideally a demonstrated passion for our mission.

    Specific qualifications include:

  • Strong educational background; degree in Information Technology or equivalent preferred.

  • Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.

  • Experience in software quality assurance.

  • Experience in preparing project planning documents

  • Experience in report writing.

  • Experience in use case documentation.

  • Build teams and work with colleagues from diverse backgrounds.

    How to Apply

  • For more information and job application details, see; One Acre Fund Rwanda Mobile Team Specialist Jobs

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