One Acre Fund Kenya Digital Channels and Product Specialist Jobs

One Acre Fund Kenya Digital Channels and Product Specialist Jobs


About One Acre Fund

  • Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

  • To learn more about our work, take a look at our Why Work Here blog for more information.

    About the Role

  • Kenya Digital Channels and Product Specialist: you will oversee and manage the operations of client products and the development and improvements of self-service channels for farmers.

  • Past client products include farmer insurance, used by 600,000+ customers since 2018, and solar home system, used by 50,000+ customers. Our client self-service platforms are USSD, 2 way SMS, Chatbot, and Online platform, with over 3 million sessions each month and a budget of 500,000USD.

  • You improve processes; coordinate with Business Operations departments and other One Acre Fund-Kenya teams; and manage staff within the Product and Channel unit to deliver excellent customer experiences. You will report directly to the Business Operations Product and Channel Lead.

    Responsibilities

  • You
    will manage the portfolio of Digital Channels and Products at One Acre Fund.

  • You will directly manage the operational aspect of your work stream with 2 staff, a Client Products Coordinator and Digital Channels Coordinator.

    Operationally you will be expected to:

  • Set up each of the Digital Channels (USSD, 2 Way SMS, Chatbots) to offer the best experience to our clients.

  • Monitor the performance of the channels against industry best standards and internal goals and service-level agreements.

  • Ensure you have first-hand information on client experience through field visits.

  • Work to improve our customers' experience.

  • Prepare reports and analysis for management and suggest recommendations.

  • Work with your manager to identify high impact technology, process or creative interventions.

  • Evaluate the impact against the cost.

  • Develop business cases for new workaround and investments for better performance and higher adoption.

    How to Apply

  • For more information and job application details, see; One Acre Fund Kenya Digital Channels and Product Specialist Jobs


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