One Acre Fund IT Support Specialist Jobs in Rwanda

One Acre Fund IT Support Specialist Jobs in Rwanda


About One Acre Fund

  • Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

  • To learn more about our work, take a look at our Why Work Here blog for more information.

    About the Role

  • Our passionate development team manages a range of web and mobile solutions to support our field operations, from registering millions of farmers and their orders, optimizing delivery truck loads and routes, tracking deliveries, collecting mobile payments, analyzing loan repayments.

    Responsibilities

  • Report to the DevOps manager and join a team of ~5 engineers

  • Provide second-level support on a portfolio of ~30 IT solutions

  • Assess incoming incidents, provide initial technical troubleshooting, attempt resolution or escalate to technical teams

  • Ensure incident process adherence: track resolution Service level agreements, provide clear status updates.

    Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

    Qualifications

    Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • 3+ years of work experience.

  • Experience with IT systems admin: OS, networking concepts.

  • Investigation skills: reading logs, querying databases.

  • A great service focus.

  • Cool headed.

  • Great relational skills and a fondness for documentation.

    How to Apply

  • For more information and job application details, see; One Acre Fund IT Support Specialist Jobs in Rwanda

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