One Acre Fund Global Director of Systems - Jobs in Africa

One Acre Fund Global Director of Systems - Jobs in Africa

Our Global Director of Systems will be one of the most influential people in the organization and will quickly join the organization-wide leadership group.

S/he will be a key deputy to the Global Director of Operations and will lead all back-office, technology, and supply chain functions in our 7000+ person organization, spanning several departments.

The overarching goals of this role are to:

Continue building best-in-class supply chain, client data management, customer service, and software/technology functions
Grow our operations teams in an efficient and scalable manner to serve more clients across a larger geography

Drive innovation across all operations teams to adapt to the needs of a changing program model, as well as new business units

Specific responsibilities include:

Setting Vision & Strategy

  • Work with senior leaders to collaboratively set and execute on long-term vision for all operations functions, under the “Systems Division” umbrella
  • Work with leadership on organizational design and change management, to help maintain a high-performing, motivated, and impactful team
  • Build and maintain strong collaborative working relationships across several global departments, and amongst key leaders in all countries
  • Identify and execute on key areas of strategic innovation

    Supply Chain

  • Drive down costs to the farmer through smart purchasing and supply chain efficiencies
    Improve the controls environment to minimize input loss
  • Adapt supply chain to offer new products to a broader geography


  • Build tools on tablets and mobile phones that improve field-force effectiveness, client impact, and operational efficiency
  • Implement mobile payment systems across all of our countries of operation
  • Maintain and improve our in-house, custom CRM system

    Data Systems

  • Improve data flows between key operational data systems to support analysis and decision making
  • Customer
    Service and Protection
  • Scale the teams and systems required to receive inquiries and feedback from hundreds of thousands of customers, and monitor and enforce our client protection principles
  • Generally - design and implement innovative and impactful systems that can scale across several countries in E. Africa, Europe, North America, and Asia

  • We are seeking exceptional candidates with 8-15+ years work experience as a general manager/ leader in a fast-growing organization, and a propensity for innovation – C-level executives or co-founders would be ideal candidates.
  • Prior operations experience preferred but not required, if the candidate has held a senior-level position at an innovative organization.
  • Candidates who fit the following criteria are strongly encouraged to apply:
  • Passion for operations, building scalable and efficient systems and solving problems in a difficult operating environment
  • Proven ability to manage teams and develop leaders; experience in remote management a plus
  • Strong data and analytical skills; advanced Excel a plus
  • Excellent written and verbal communication skills
  • Experience working in a multi-cultural workplace in a developing country a plus
  • Creativity and strong problem-solving skills
  • Related Master’s Degree is an asset, but not strictly required
  • We are looking for passionate professionals who combine strong leadership skills with patience and a humble approach to service
  • A willingness to commit to living in East Africa for at least two years – this is a long-term, career-track role

  • Fluent English required

  • East Africa field site or capital city, with up to 25% travel (initial six months will require 50% time in rural East Africa)

    How to Apply
  • Interested and qualified candidates should apply online by 9th June 2019
  • For more information and job application details, see; One Acre Fund Global Director of Systems - Jobs in Africa

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