Olivado EPZ Customer Experience and Administration Representative Jobs in Kenya

Olivado EPZ Customer Experience and Administration Representative Jobs in Kenya


Responsibilities and Duties

  • Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.

  • Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.

  • Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.

  • Provide current and any updates on payments and harvest; provide farmers statements.

  • Communicate any issues urgently to the business analytics manager.

  • Prepare, print and issue farmers statements on a regular and timely basis.

  • Update competitor and price matrix reports.

  • Work with Field technical officer to resolve any field, compliance and technical farmer related issues.

  • Work with team to assist the field team to make the most efficient.

  • Administrative work for all the departments in the organisation based on needs and availability

  • Any other duties assigned by the line manager.

    Education and Skills

  • A certificate in human behaviour, organisation behaviour.

  • Fluent in Kikuyu, Swahili and English

    How to Apply

  • Email your application to: lydia@olivado.com

    Closing date

  • 29 March 2020

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