Old Mutual OMF Service Centre Consultant Jobs in South Africa

Old Mutual OMF Service Centre Consultant Jobs in South Africa


Job Duties:

  • Resolve all customer queries and request received via voice, email and any other digital platforms efficiently and within agreed Perform Service Standards.

  • Execute First Contact Resolution service approach with every customer interaction

  • Ensure all communications with customers are professional, accurate and via the approved business platforms

  • Accurately record and document all customer interaction on the relevant operating systems

  • Ensure escalations to the relevant areas are done timeously and customer are kept updated on progress.

  • Achieve KPIs are achieved according to the Service Standards.

  • Ensure an easy, simple and accessible customer experience through educating customers on alternative self-service options available.

  • Ensure expert knowledge of all product features and Standard Operating procedures and processes are relevant and up to date.

  • Manage own development to increase own competencies.

    Qualifications:

  • National Senior Certificate (Grade 12) (Essential)

  • 1 to 3 Years telephony customer service environment within a retail banking environment

  • Knowledge of basic calculations within a banking environment

    Competencies required:

  • Passion for customer service

  • Excellent communication and listening skills

  • High energy
    levels and a sense of urgency

  • Impact within a team environment (dynamic, articulate)

  • Emotional maturity

  • Conscientious

  • Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as reasonably possible

  • Analysing and diagnosing skills and troubleshooting skills

  • Computer literate in MS Office

    Additional Requirements:

  • Willing to work extended retail working hours and week-ends

  • Access to transport (own or public)

  • Additional Languages: Sepedi Setswana Xitsonga Sesotho Tshivenda

    How to Apply

  • For more information and job application details, see; Old Mutual OMF Service Centre Consultant Jobs in South Africa


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