Old Mutual Nigeria Claims Administrator Jobs

Old Mutual Nigeria Claims Administrator Jobs


Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment in order to maximize productivity and customer satisfaction.

Responsibilities

Operational Delivery:

  • Respond to immediate administrative requirements within time frame
  • Follows standardized processes and provides administrative support in line with business demands.
  • Delivers on daily task promptly.
  • Uses standard administrative techniques to coordinate own work.

    Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions/effort in broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

    Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.
  • Delivers, maintains and enhances work standards and quality within the given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Maintains and update procedural documentation.
  • Ensures quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about issues affecting their claim.

    Relationship Building:

  • Establishes and maintains
    relationships with internal stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.

    Requirements

  • A first degree or its equivalent in relevant field
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)

    How to Apply

    Interested and qualified candidates should apply online by 9th October, 2019.

    For more information and job application details, see; Old Mutual Nigeria Claims Administrator Jobs

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