Old Mutual Information Centre Care Agent Jobs in Kenya

Old Mutual Information Centre Care Agent Jobs in Kenya


  • Always answer incoming telephone calls into the Call Center in a professional manner.

  • Working with providers and the UAP Case management team to manage the admission and discharge process of UAP Members.

  • Managing requests for services from providers, intermediaries, and clients, providing information on the UAP provider network, available benefits per scheme policy and services and other routine information Processing pre-authorization requests for outpatient services.

  • Provides health information to customers via UAP approved resources Completes accurate and timely documentation of all services provided to callers Escalate / liaise with claims/ care teams on any issues which require further consultation.

  • In conjunction with Smart applications resolve card issues raised at the point of service.

  • Attends all required training sessions and meetings. Normal information center duties. E.g. carrying out customer surveys, social media and email management.

  • Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager and/or Medical Claims Manager.


  • Bachelor of Science in Nursing (BScN): Nursing (Required), Diploma (Dip): Nursing (Required)

    How to Apply

  • For more information and job application details, see; Old Mutual Information Centre Care Agent Jobs in Kenya

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