Old Mutual Indexer Jobs in South Africa

Old Mutual Indexer Jobs in South Africa

Job Description

  • Validate, evaluate and enrich requests sent via email.

  • Manage requirements up to the evaluation of requests for the purpose of classification and to enrich requests to enable straight through processing.

  • Unpack the purpose / reason for the request and determine if the request is comprehensive and which type of request it is. This includes ascertaining whether this request is new or pre-existing or not offered/supported by the centre.

  • Follow up with the requestor if information provided is lacking or the request/instruction is unclear to ensure straight through processing.

  • Obtain clarification and/or missing information by applying basic rules for work distribution and request assignment.

  • Ensure that requests are managed and distributed to groups available for receiving requests and or work assignments.

  • Follow up on outstanding and open tasks to ensure timeous submission of outstanding requirements.

  • Identify and report on trends and errors in support of errors cause removal opportunities.

  • Ensure relevant correspondence/documents are associated with active service requests to prevent duplication of efforts.

  • Identify and highlight specific risk factors to ensure improved output quality.

    How to Apply

  • For more information and job application details, see; Old Mutual Indexer Jobs in South Africa

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