Old Mutual Collections Officer - Faulu Jobs in Kenya

Old Mutual Collections Officer - Faulu Jobs in Kenya


  • Working closely with the Collections Manager, he/she will ensure compliance with internal credit policies and procedures, best practices and CBK prudential guidelines to facilitate management of credit risks within tolerable levels.

  • The Job holder will ensure that ALL approved and disbursed loans are full repaid as stipulated in the terms and conditions to prevent loss to the institution.

    Minimum Requirements

    • Business related Degree

    • 2 years' experience in credit and debt collection

    • Knowledge in credit management is an obvious advantage

    • Proficiency in T24 skills

    • Capacity and willingness to work for long hours and within strict deadlines

    • Excellent interpersonal skills

    • High degree of confidentiality

    • Analytical mind

    • Knowledgeable on the Financial services sector

    • Assertive

    • Honest

    • Highly organised

    • Creative and Innovative

    • Proactive and fast decision maker

    • Physically fit and versatile and able to work
    on a computer for long hours

    Job Specification

    Key Measurable Goals

  • Ensure the PAR is maintained within the institutional targets.

  • Ensure prompt realization of loan securities.

  • Ensure high TAT on insurance claims processing.

  • Adherence to internal credit policies and loan administration procedures regarding collections.

  • Ensure the recoveries against write-offs target is achieved

    Key Responsibilities

  • Ensure one day arrears management for all disbursed loans

  • Record and maintain a track of all the recovery progress for all loans in arrears

  • Prepare
    weekly arrears reports for all the branches and follow with them to ensure full repayment.

  • Prepare demand letters and ensure that they are forwarded to the defaulting customers.

  • Prepare debt collection instructions to external service providers to facilitate recover as per the debt recovery guidelines.

  • Prepare reports and make recommendations on bad debts to be written-off to the management for approval.

  • Processes and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.

  • Monitor debt collection response cycles and contacts as well as credit control performance

  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels.

  • Report and monitor all risks associated with debt recovery

  • Generate compliance reports for use in decision making and performance appraisals

  • Do any other duties that may be assigned by the Management.

    How to Apply

    For more information and job application details, see; Old Mutual Collections Officer - Faulu Jobs in Kenya

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