Old Mutual Claims Administrator Jobs in Kenya

Old Mutual Claims Administrator Jobs in Kenya


Job Description

  • The incumbent will ensure that Life insurance claims are handled expeditiously & professionally to meet customers’ expectations, Company’s Corporate Objectives & in accordance with the customer charter. They will also need to ensure proper claims underwriting so as to maintain company profitability & alignment with policy conditions.

    Key Tasks and Responsibilities

  • Ensure payment of eligible & properly documented claims within timelines as per Customer charter

  • Post and approve correct claims in the system

  • Ensure reserves (outstanding claims) are correctly and regularly reviewed to reflect current position of the company’s liability

  • Provide claims data to finance, actuarial, IRA and AKI

  • Constantly analyze & report on the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable.

  • Carry out claims underwriting for various lines of business

  • Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.

  • Maintain a claims register for both paid and unpaid claims

  • Ensure that reinsurance recoveries are initiated and followed to conclusion so as to reduce the final cost of the claim.

  • Ensure payment vouchers are raised in the system & manage signatories to ensure claims paid with customer charter

  • Explore the best alternative of dealing with a claim so as to minimize expenses and costs

  • Maintain effective business relationships by constantly interacting with customers
    and service providers so as to ensue customers have a pleasant experience

  • Prepare management reports (EXCOM, MANCOM) for the department to advice on the status of the department at any one time.

  • Advise Management on the loss ratios for Corporate business.

  • Supervise, train, mentor and coach staff within the department to ensure they remain motivate.

  • Ensure full compliance of claims payments with the IRA Anti-Money laundry and fraud detection guidelines.

    Skills and Competencies

  • Well- developed leadership skills.

  • Assertiveness and self-drive.

  • Good Interpersonal Skills.

  • Good communication and negotiation skills.

  • Speed and accuracy.

  • Ability to work in a team environment.

  • Ability to work under pressure and manage time effectively.

  • Strong Analytical skills.

    Qualifications, Knowledge & Experience

  • A bachelor’s degree in a numerate field
    ACII Qualifications, Actuarial or equivalent.

  • 3 years working experience preferably in the Insurance Industry.

  • Basic computer skills.

  • Well- developed leadership skills.

  • Assertiveness and self-drive.

  • Good Interpersonal Skills.

  • Good communication and negotiation skills.

    How to Apply

  • For more information and job application details, see; Old Mutual Claims Administrator Jobs in Kenya


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