Oemph! Media Ltd Social Media Community Manager Jobs in Zambia

Oemph! Media Ltd Social Media Community Manager Jobs in Zambia


About the Role

  • We are looking for a Community Manager to join our team.

  • If you are a tech-savvy professional, experienced in social media, PR, marketing or customer service, we would like to meet you.

  • Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our communities.

  • Ultimately, you should be able to act as the face and voice of brands and manage all community communications.

    Key Responsibilities

    • Set and implement social media and communication campaigns to on Social Media Channels

    • Respond to comments and customer queries in a timely manner

    • Monitor and report on feedback and reviews from social media communities

    • Coordinate with Account Managers, Head of Content and Clients to ensure brand consistency

    • Build relationships with customers, potential customers, industry professionals and Influencers to roll out successful campaigns

    • Stay up-to-date with digital technology trends

    • Work with Head of Content to develop Monthly Analysis Reports

    Key Performance Indicators – Quarterly Evaluations

    • Increased Community Engagement on various platforms

    • Increased Sales leads from Communities

    • Response Time at minimum 80% on various social media channels

    Key Requirements

    • Proven work experience as a Community Manager/ Customer Service Agent

    • Experience launching community initiatives (e.g. building an online forum, Brand Influencer experience, creating an event series and writing an email newsletter)

    • Ability to identify and track relevant community metrics (e.g. prepare analysis reports for various social media channels)

    • Excellent verbal communication skills

    • Excellent writing skills

    • Hands on experience with social media management for brands

    • Knowledge of online marketing and marketing channels

    • Attention to detail and ability to multitask

    • Degree in Marketing or relevant field OR over 2 Years Work Experience in relevant field

    How to Apply

  • Submit CVs to

  • Catherine@oemph.media

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