Oasis Healthcare Customer Experience Officers Jobs in Kenya

Oasis Healthcare Customer Experience Officers Jobs in Kenya

  • Oasis Healthcare Group Limited is Kenya’s first and largest countrywide fully-integrated private healthcare system, registered in October 2015 and born out of the Oasis Group Practice model of health services provision to harmonize the various companies & facilities existing across the country under the Oasis umbrella. We currently have facilities in the following counties: Kisii,
    Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega, Bungoma, Busia
    and Kisumu.

  • We are currently in the process of opening a Level IV facility and therefore looking to fill the following positions with qualified individuals;

    Overall Responsibility

  • Successful candidates will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction.

    Key Responsibilities

  • Take responsibility for resolving customer queries and ensure security and confidentiality of

  • Collects and analyses customer feedback and adopt corrective measures as required.

  • Respond to customer queries within defined time-limits

  • Carry out daily ward rounds to collect timely customer concerns.

  • Collect and verify information from customers as required.

  • Provide Information and/or educate customers on hospital guidelines.

  • Record and capture customer
    details accurately.

  • Keep a database of all clients who visit and carry out random call back checks.

  • Ensure clients receive their daily interim bills and engage them on payment plans.

  • Maintaining data integrity and keep customer details confidential.

  • Responding to all customer correspondences via e-mail, telephone and postal mail.

  • Provide daily feedback on customer experience in relation to pre-defined standards and measures

    Job Requirements

  • Bachelor’s degree in Communication, Public Relations or any other related field.

  • Possess problem solving skills.

  • Excellent communication & interpersonal skills.

  • At least one year’s experience in the same role.

    How to Apply

  • For more information and job application details, see; Oasis Healthcare Customer Experience Officers Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to African Jobs.