Nigerian Electricity Regulatory Commission Assistant Manager - Customer Service Standards Jobs

Nigerian Electricity Regulatory Commission Assistant Manager - Customer Service Standards Jobs


Minimum Qualifications/Skills:

  • First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
  • Post Graduate degree will be an added advantage.
  • Team player, working well under pressure, being a self-starter, listening and communication skills.
  • Minimum years of experience: 6 years

    Job Description:
  • Carry out data analysis and reporting on Metering data (MD & Non-MD) Customer enumeration data, data on capping on capping, NESI customer data.
  • Liaise with other Units and Divisions on issues of Customer Service Standards.
  • Assist in the foreign templates for monitoring customer billing.
  • Provide support in the update of Standard Regulations on Customer Services.
  • Evaluate and monitor Service Standards at the CCUs of DISCOs.
  • Assist in the preparation of quarterly reports on the daily activities of the Unit.
  • Assist in preparing KPI reports on the performance of Discos in complaints handling.
  • Any other assigned duties.

    For more information and application details see;Nigerian Electricity Regulatory Commission Assistant Manager - Customer Service Standards Jobs

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